cashier

As a Senior Cashier, you'll play a key role in delivering an exceptional customer experience while ensuring the smooth day-to-day operation of the tills and front-of-house area.

You'll lead by example, providing outstanding customer service and maintaining efficient, accurate till operations.

Working closely with the Customer Service Team Leader, you'll help create a welcoming first and last impression for every customer, ensuring transactions are completed accurately and professionally.

You'll also provide day-to-day support to the cashier team, helping to maintain high standards, resolve queries and keep the department running efficiently.

Responsibilities

Responsibilities

• Support the day-to-day running of the tills and front-of-house operation.
• Welcome every customer with a friendly, professional and helpful approach.
• Ensure all transactions are processed accurately and efficiently.
• Assist with opening and closing tills, cash reconciliation and banking procedures in line with company policies.
• Investigate and resolve till discrepancies promptly and accurately.
• Support with the training and induction of new cashiers, ensuring they understand company procedures and service expectations.
• Provide coaching and guidance to team members to build confidence and improve performance.
• Handle customer queries and returns professionally, escalating issues where appropriate.
• Promote our loyalty scheme, gift cards and seasonal promotions where applicable.
• Ensure the till area, customer service desk and entrance remain clean, tidy and well presented.
• Maintain adequate stocks of till consumables, bags, receipt rolls and stationery.
• Support stock control and security procedures, helping to minimise cash losses and prevent theft.
• Liaise with colleagues across all departments to ensure an excellent customer journey.
• Ensure Health & Safety procedures are followed at all times.

Requirements

• Previous experience in a retail cashier, customer service or front-of-house supervisory role.
• Experience with cash reconciliation, banking and end-of-day procedures.
• Excellent customer service skills with a genuine passion for helping people.
• Excellent cash handling skills and attention to detail.
• Confidence and experience operating tills.
• Excellent communication and interpersonal skills.
• Excellent organisational skills and the ability to prioritise in a busy environment.
• A calm, positive and professional approach, particularly during busy trading periods.
• The ability to resolve customer issues confidently and fairly.
• A flexible, hands‑on attitude and willingness to support other departments when needed.
• A good understanding of retail Health & Safety and security procedures.
• Availability to work alternate weekends and during seasonal peak trading periods.
• Nice to have
• Previous experience within a garden centre, hospitality or destination retail environment.
• Knowledge of retail loss prevention and stock control processes.
• An interest in gardening or horticulture and an enthusiasm for the products we sell.

Benefits

• Supportive, close-knit team.
• A family‑run business with strong values and heritage.
• An opportunity to make a real impact on both the customer journey and the success of the centre.
• Be part of a business that values personal development and supports its people to grow and succeed.
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