At a Glance
- Tasks: Provide friendly support and assist customers with library services and digital resources.
- Company: Join the welcoming team at Kempston Library in Bedfordshire.
- Benefits: Competitive salary, flexible hours, and a chance to engage with the community.
- Other info: Dynamic role with opportunities to work across local libraries.
- Why this job: Make a difference by helping diverse customers access information and resources.
- Qualifications: Strong customer service skills and ability to communicate clearly.
The predicted salary is between 24796 - 25185 £ per year.
We are looking for someone enthusiastic and friendly to join the team at Kempston Library to deliver a high quality and welcoming service to a diverse range of customers. You will be excellent at multitasking, proactive and able to communicate clearly and confidently. You will have excellent customer service skills and be able to use ICT competently and securely.
You will help customers with the self‑service system, answer enquiries, provide ICT and digital support, and take part in library activities and carry out routine library tasks. While the base location is Kempston Library, you will be expected to work flexibly and cover other local libraries when required.
The role involves carrying books, pushing trolleys, lifting boxes, walking and standing for long periods.
Closing date: 16 July 2026
Interview dates: 27 or 28 July 2026
How to apply: When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer application questions. The application questions require yes/no responses. Please make sure your CV shows how you meet the requirements for the role.
Note: The Council will not normally re‑employ ex‑employees in receipt of a severance payment (within 12 months of leaving) or a local government pension (applies to Senior Officers only), unless the appointment is business critical.
Additional Vacancy Information:
- Work Pattern: Two week timetable including alternate Saturdays
- Enhanced DBS: No
- Politically restricted: No
- Customer facing role requiring fluent English: Yes
- Designated car user position: No
- Location: Kempston Library, Bedfordshire
Guaranteed interview schemes: Bedford Borough Council is a member of the Armed Forces Covenant and the Care Leavers Covenant, and guarantees to interview any eligible applicant who meets the minimum criteria. We are also a Level 2 Disability Confident employer and guarantee to interview any applicant with a disability whose application meets the minimum criteria.
Visa sponsorship: Bedford Borough Council is unable to offer visa sponsorship for this role.
Library Support Officer in Kempston employer: D S D
D S D is an excellent employer that values community engagement and professional development, making it a rewarding place to work as a Public Parking Enforcement Officer in Bedfordshire. With a supportive work culture, comprehensive training, and a commitment to fostering good community relations, employees can expect meaningful interactions and growth opportunities while enjoying a competitive salary and benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Library Support Officer in Kempston
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like D S D and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at D S D and let us see your personality shine through!
We think you need these skills to ace Library Support Officer in Kempston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and D S D.
Get Familiar with Our Brand:Before applying, take some time to learn about D S D and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at D S D
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress D S D.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which D S D will surely appreciate.
