Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service to B2B clients via phone, email, and online.
- Company: Join a century-old FMCG leader known for its trusted products and market presence.
- Benefits: Enjoy a competitive salary up to £30,000 and a permanent position in West London.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction.
- Qualifications: Previous office-based customer service experience is essential; FMCG background preferred.
- Other info: Candidates must have full UK working rights; no sponsorship available.
The predicted salary is between 24000 - 30000 £ per year.
FMCG Supplier & Distributor
West London, permanent position, 40 hr week
Salary range up to £30,000.00 – Depends upon experience
Do you have office-based customer service experience and are looking for a role within an established organisation where you can develop your career? If yes, and you have a positive team player attitude then read on…
The Company
An industry-leading FMCG business seeks an ambitious and motivated individual to fill a fast-paced and exciting role in their Customer Service team.
First established over a century ago, this organisation prides itself in being a trusted supplier and market leader.
The Role
The overall purpose of this role is to provide the best possible customer service to B2B customers, via telephone, email, web and customer portals. You’ll learn and be responsible for a wide range of duties which will include:
- Process customer orders, ensuring customers are aware of delivery times/dates, prices, stock issues
- Respond to any customer queries in a polite and timely fashion via phone and online
- Work with sales team regarding customers' orders and price structures
- Process credit/debit requests and EDI invoicing
Your Skills & Experience
To be considered for this opportunity you will need:
- Previous experience in customer service in an office environment (ideally from FMCG)
- Meticulous attention to detail with excellent numeracy and IT skills (ideally Navision & Excel)
- Strong communication skills with excellent customer management.
- Willing to work flexibly
PLEASE NOTE - This organisation does not offer sponsorship; all candidates must have full & unlimited UK working rights.
Customer Service Executive employer: D R Newitt & Associates
Contact Detail:
D R Newitt & Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the FMCG industry. Understanding the dynamics of fast-moving consumer goods will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially with software like Navision and Excel. Being proficient in these tools can set you apart from other candidates and demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer queries in the past. Highlighting your problem-solving skills and ability to manage customer relationships will be crucial during the interview.
✨Tip Number 4
Showcase your flexibility and willingness to adapt. This role requires a team player attitude, so be ready to discuss how you've successfully worked in dynamic environments before.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in an office environment. Emphasise any relevant skills such as attention to detail, communication, and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as numeracy, IT skills (like Navision and Excel), and your ability to manage customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at D R Newitt & Associates
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially if they were in an office environment or within the FMCG sector. Be prepared to discuss specific examples of how you handled customer queries and resolved issues.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, be ready to provide examples of how you've ensured accuracy in your work. This could include managing orders, processing invoices, or any tasks that required careful attention.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, as you'll need to convey information effectively to customers and collaborate with the sales team.
✨Prepare for Flexibility Questions
The job mentions a willingness to work flexibly. Think about times when you've adapted to changing circumstances or taken on additional responsibilities, and be ready to share those experiences during the interview.
