At a Glance
- Tasks: Provide first and second-level IT support and resolve user issues.
- Company: Dynamic IT solutions company with a focus on innovation and collaboration.
- Benefits: Professional development, vouchers for special occasions, and fun company events.
- Other info: Flexible part-time role with opportunities for career advancement.
- Why this job: Join a friendly, international team and make a real impact in IT support.
- Qualifications: 2-3 years of IT support experience and strong problem-solving skills.
The predicted salary is between 15 - 20 £ per hour.
Description
D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business. We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!
Responsibilities
- First- and second-level support for internal users
- Analysis, prioritization, and sustainable resolution of IT incidents and service requests
- Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
- Setup, configuration, and maintenance of workstations (hardware and software)
- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
- Installation, configuration, and maintenance of standard software and specialized applications
- Execution of software rollouts, updates, and patches
- Collaboration with product management, development, and other departments
- Creation of reports, documentation, and knowledge base articles
Requirements
- Completed IT training or a comparable qualification
- 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
- Strong knowledge in analyzing and resolving user and system issues
- Structured, solution-oriented, and independent working style
- Good technical and organizational understanding
- Service-oriented, friendly, and professional demeanor when dealing with users
- Clear and effective communication of solutions to customers and colleagues
- Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
- Team player with experience working in international, multicultural teams
- Fluent English, both written and spoken
- Candidates must provide a criminal record certificate (not older than three months).
Benefits
- Wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn gifts)
- Fishing for Friends program – our employee referral program
- Opportunities for professional development and career advancement
- Friendly and international work environment
- Company-sponsored events
Is IT in your DNA?
IT Onsite Support (London, Part-time) employer: D-ploy
D-ploy is an exceptional employer that fosters a friendly and international work environment, perfect for those seeking meaningful and rewarding employment in IT support. With a strong focus on professional development and career advancement, employees benefit from a diverse range of tasks and projects, as well as unique perks like vouchers for special occasions and a referral programme. Join us in London to be part of a dynamically growing organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support (London, Part-time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT community, especially those who might know someone at D-ploy. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of ITIL processes. We want you to show off your problem-solving abilities and how you handle user issues with a smile!
✨Tip Number 3
Don’t forget to showcase your teamwork experience! D-ploy values collaboration, so share examples of how you’ve worked effectively in multicultural teams. It’ll help you stand out as a great fit for their dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for committed individuals who are ready to contribute to our success in the IT world.
We think you need these skills to ace IT Onsite Support (London, Part-time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Onsite Support role. Highlight your relevant experience, especially in first- and second-level support, and don’t forget to mention any IT training or qualifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved IT issues in the past. We love seeing candidates who can think on their feet and provide solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at D-ploy
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss your experience with first- and second-level support, ticketing systems, and any specific software or hardware you've worked with. This will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT incidents in the past. Think about specific challenges you faced, how you prioritised tasks, and the solutions you implemented. This will demonstrate your structured and solution-oriented working style.
✨Communicate Clearly
Since you'll be dealing with users, practice explaining technical concepts in simple terms. During the interview, focus on how you can communicate effectively with both technical and non-technical colleagues. This will highlight your service-oriented and friendly demeanour.
✨Emphasise Teamwork
Be ready to discuss your experience working in multicultural teams. Share examples of how you've collaborated with others to achieve common goals. This will show that you’re a team player who can thrive in an international environment, which is key for this role.
