At a Glance
- Tasks: Provide first and second-level IT support and resolve user issues.
- Company: Join a dynamic, international IT solutions company with a focus on innovation.
- Benefits: Enjoy professional development, company-sponsored events, and unique employee perks.
- Other info: Work in a friendly, multicultural environment with great career growth opportunities.
- Why this job: Be part of a team that values IT solutions and makes a real impact.
- Qualifications: 2-3 years in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business. We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!
Responsibilities:
- First- and second-level support for internal users
- Analysis, prioritization, and sustainable resolution of IT incidents and service requests
- Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
- Setup, configuration, and maintenance of workstations (hardware and software)
- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
- Installation, configuration, and maintenance of standard software and specialized applications
- Execution of software rollouts, updates, and patches
- Collaboration with product management, development, and other departments
- Creation of reports, documentation, and knowledge base articles
Requirements:
- Completed IT training or a comparable qualification
- 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
- Strong knowledge in analyzing and resolving user and system issues
- Structured, solution-oriented, and independent working style
- Good technical and organizational understanding
- Service-oriented, friendly, and professional demeanor when dealing with users
- Clear and effective communication of solutions to customers and colleagues
- Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
- Team player with experience working in international, multicultural teams
- Fluent English, both written and spoken
Candidates must provide a criminal record certificate (not older than three months).
Benefits:
- Wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn gifts)
- Fishing for Friends program – our employee referral program
- Opportunities for professional development and career advancement
- Friendly and international work environment
- Company-sponsored events
Is IT in your DNA?
IT Onsite Support (London, Full time) employer: D-ploy
D-ploy is an exceptional employer that fosters a friendly and international work environment, perfect for IT professionals seeking growth and development. With a commitment to employee advancement, we offer a variety of professional development opportunities, alongside unique benefits such as birthday vouchers and company-sponsored events. Join us in London to be part of a dynamic team that values innovation and collaboration in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support (London, Full time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT community, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that interview.
✨Tip Number 2
Prepare for those interviews! Research D-ploy and understand their services and values. We want to see that you’re genuinely interested in being part of our team, so come armed with questions that show you’ve done your homework.
✨Tip Number 3
Showcase your skills! If you have experience with ticketing systems or ITIL processes, be ready to discuss specific examples. We love seeing how you’ve tackled challenges in the past and how you can bring that expertise to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for committed individuals who are ready to make an impact in our international organisation.
We think you need these skills to ace IT Onsite Support (London, Full time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Onsite Support role. Highlight your relevant experience in IT support and any specific skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for D-ploy. Keep it friendly and professional, just like we are!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT incidents or service requests in the past. We love solution-oriented individuals, so let us know how you approach challenges!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at D-ploy
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss your experience with ticketing systems, troubleshooting, and any specific software or hardware you've worked with. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT incidents in the past. Think about specific challenges you faced and how you approached them. This will demonstrate your structured and solution-oriented working style, which is key for the role.
✨Communicate Clearly
Since you'll be dealing with users who may not be tech-savvy, practice explaining complex IT concepts in simple terms. During the interview, focus on clear and effective communication to showcase your service-oriented and friendly demeanor.
✨Be a Team Player
Highlight your experience working in multicultural teams. Share stories that illustrate your ability to collaborate effectively with colleagues from different backgrounds. This will resonate well, as the company values teamwork in an international environment.
