At a Glance
- Tasks: Provide first and second-level IT support and resolve user issues.
- Company: Join a dynamic, international IT solutions company with a focus on innovation.
- Benefits: Enjoy professional development opportunities, company-sponsored events, and unique employee perks.
- Other info: Work in a friendly, multicultural environment with great career growth potential.
- Why this job: Be part of a team that values IT solutions and makes a real impact.
- Qualifications: 2-3 years in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business. We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!
Responsibilities:
- First- and second-level support for internal users
- Analysis, prioritization, and sustainable resolution of IT incidents and service requests
- Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
- Setup, configuration, and maintenance of workstations (hardware and software)
- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
- Installation, configuration, and maintenance of standard software and specialized applications
- Execution of software rollouts, updates, and patches
- Collaboration with product management, development, and other departments
- Creation of reports, documentation, and knowledge base articles
Requirements:
- Completed IT training or a comparable qualification
- 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
- Strong knowledge in analyzing and resolving user and system issues
- Structured, solution-oriented, and independent working style
- Good technical and organizational understanding
- Service-oriented, friendly, and professional demeanor when dealing with users
- Clear and effective communication of solutions to customers and colleagues
- Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
- Team player with experience working in international, multicultural teams
- Fluent English, both written and spoken
Candidates must provide a criminal record certificate (not older than three months).
Benefits:
- Wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn gifts)
- Fishing for Friends program – our employee referral program
- Opportunities for professional development and career advancement
- Friendly and international work environment
- Company-sponsored events
Is IT in your DNA?
IT Onsite Support (London, Full time) employer: D-ploy
D-ploy is an exceptional employer that fosters a friendly and international work environment, perfect for IT professionals seeking growth and development. With a commitment to employee advancement, we offer a variety of professional development opportunities, alongside unique benefits such as our 'Fishing for Friends' referral programme and company-sponsored events. Join us in London to be part of a dynamic team that values innovation and collaboration in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support (London, Full time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT community, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Onsite Support role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common support scenarios. We recommend practising with friends or using mock interview platforms. Show them you’re not just a tech whiz, but also a friendly, service-oriented team player!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled IT incidents or service requests in the past. We want to see how you think on your feet and prioritise tasks under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make IT matter together!
We think you need these skills to ace IT Onsite Support (London, Full time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Onsite Support role. Highlight your relevant experience, especially in first and second-level support, and showcase any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved IT incidents or service requests in the past. We love seeing candidates who can think on their feet and provide solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at D-ploy
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss your experience with first- and second-level support, ticketing systems, and ITIL processes. This will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT incidents in the past. Think about specific situations where you analysed issues, prioritised tasks, and provided sustainable solutions. This will demonstrate your structured and solution-oriented working style.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be dealing with users who may not have a technical background, being able to communicate effectively is key. Role-play with a friend to get comfortable with this.
✨Emphasise Teamwork and Flexibility
D-ploy values collaboration in multicultural teams, so be prepared to discuss your experiences working in diverse environments. Highlight your ability to adapt and be flexible, as well as your commitment to providing excellent service to users.
