At a Glance
- Tasks: Provide first and second-level IT support and resolve user issues.
- Company: Dynamic IT solutions company with a focus on innovation and collaboration.
- Benefits: Professional development, vouchers, and a friendly international work environment.
- Other info: Opportunities for career advancement and participation in company-sponsored events.
- Why this job: Join a growing team and make a real impact in IT support.
- Qualifications: 2-3 years of IT support experience and strong problem-solving skills.
The predicted salary is between 12 - 15 £ per hour.
Description
D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business. We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!
Responsibilities
- First- and second-level support for internal users
- Analysis, prioritization, and sustainable resolution of IT incidents and service requests
- Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
- Setup, configuration, and maintenance of workstations (hardware and software)
- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
- Installation, configuration, and maintenance of standard software and specialized applications
- Execution of software rollouts, updates, and patches
- Collaboration with product management, development, and other departments
- Creation of reports, documentation, and knowledge base articles
Requirements
- Completed IT training or a comparable qualification
- 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
- Strong knowledge in analyzing and resolving user and system issues
- Structured, solution-oriented, and independent working style
- Good technical and organizational understanding
- Service-oriented, friendly, and professional demeanor when dealing with users
- Clear and effective communication of solutions to customers and colleagues
- Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
- Team player with experience working in international, multicultural teams
- Fluent English, both written and spoken
- Candidates must provide a criminal record certificate (not older than three months).
Benefits
- Wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn gifts)
- Fishing for Friends program – our employee referral program
- Opportunities for professional development and career advancement
- Friendly and international work environment
- Company-sponsored events
Is IT in your DNA?
IT Onsite Support (Cambridge, Part-time) employer: D-ploy
D-ploy is an exceptional employer that fosters a friendly and international work environment, perfect for those seeking meaningful and rewarding employment in IT support. With a strong focus on professional development and career advancement, employees benefit from a diverse range of tasks and projects, as well as unique perks like vouchers for special occasions and a referral programme. Join us in Cambridge to be part of a dynamically growing organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support (Cambridge, Part-time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT community, especially those who work at D-ploy or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common IT support scenarios. We recommend practising answers to typical questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific incidents where you successfully resolved IT issues. This will demonstrate your structured and solution-oriented working style that D-ploy values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team at D-ploy.
We think you need these skills to ace IT Onsite Support (Cambridge, Part-time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Onsite Support role. Highlight your relevant experience in IT support and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Keep it friendly and professional, just like we are!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've successfully resolved IT issues in the past. We love seeing candidates who can think on their feet and provide solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at D-ploy
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge relevant to IT support. Be prepared to discuss your experience with ticketing systems, troubleshooting techniques, and any specific software or hardware you've worked with. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled IT incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your structured and solution-oriented working style, which is exactly what they're looking for.
✨Communicate Clearly and Effectively
Since you'll be dealing with users, it's crucial to showcase your communication skills. Practice explaining complex technical issues in simple terms. This will not only impress the interviewers but also reflect your service-oriented and friendly demeanor.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in multicultural teams and your ability to adapt to different situations. Share stories that illustrate your flexibility and commitment to collaboration, as these traits are essential in a dynamically growing organisation like D-ploy.
