At a Glance
- Tasks: Provide first and second-level IT support and resolve user issues.
- Company: Join a dynamic, international IT solutions company with a focus on innovation.
- Benefits: Enjoy professional development, vouchers, and a friendly work environment.
- Other info: Work in a multicultural team with excellent career growth opportunities.
- Why this job: Be part of a team that values IT and makes a real impact.
- Qualifications: 2-3 years in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business. We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!
Responsibilities:
- First- and second-level support for internal users
- Analysis, prioritization, and sustainable resolution of IT incidents and service requests
- Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
- Setup, configuration, and maintenance of workstations (hardware and software)
- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
- Installation, configuration, and maintenance of standard software and specialized applications
- Execution of software rollouts, updates, and patches
- Collaboration with product management, development, and other departments
- Creation of reports, documentation, and knowledge base articles
Qualifications:
- Completed IT training or a comparable qualification
- 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
- Strong knowledge in analyzing and resolving user and system issues
- Structured, solution-oriented, and independent working style
- Good technical and organizational understanding
- Service-oriented, friendly, and professional demeanor when dealing with users
- Clear and effective communication of solutions to customers and colleagues
- Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
- Team player with experience working in international, multicultural teams
- Fluent English, both written and spoken
- Candidates must provide a criminal record certificate (not older than three months).
Benefits:
- Wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn gifts)
- Fishing for Friends program – our employee referral program
- Opportunities for professional development and career advancement
- Friendly and international work environment
- Company-sponsored events
Is IT in your DNA?
IT Onsite Support (London, Full time) employer: D-ploy GmbH
D-ploy is an exceptional employer that fosters a friendly and international work environment, perfect for IT professionals seeking meaningful and rewarding careers. With a strong focus on employee development, we offer numerous opportunities for professional growth, alongside unique benefits such as our Fishing for Friends referral programme and company-sponsored events. Join us in London to be part of a dynamic team that values innovation and collaboration in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support (London, Full time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT community, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common support scenarios. We recommend practising with mock interviews or even with friends. The more comfortable you are with the material, the more confident you'll feel when it counts!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss past experiences where you successfully resolved IT issues. We want to see how you think on your feet and tackle challenges head-on!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace IT Onsite Support (London, Full time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Onsite Support role. Highlight your relevant experience, especially in first- and second-level support, and don’t forget to mention any ITIL knowledge you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved IT incidents or service requests in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at D-ploy GmbH
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge related to IT support. Be ready to discuss your experience with ticketing systems, troubleshooting, and any specific software or hardware you've worked with. This will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT incidents in the past. Think about specific challenges you faced, how you prioritised tasks, and the solutions you implemented. This will demonstrate your structured and solution-oriented working style.
✨Practice Clear Communication
Since you'll be dealing with users, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to ensure you can communicate effectively and professionally. This will highlight your service-oriented approach and friendly demeanour.
✨Emphasise Teamwork and Flexibility
Be prepared to discuss your experience working in multicultural teams and how you adapt to different situations. D-ploy values committed and flexible individuals, so sharing stories that showcase your teamwork and adaptability will resonate well with them.
