At a Glance
- Tasks: Provide first and second-level IT support and resolve user issues.
- Company: Join D-ploy, a dynamic IT solutions company with a global presence.
- Benefits: Enjoy professional development, company events, and unique employee perks.
- Other info: Friendly work environment with opportunities for career advancement.
- Why this job: Be part of an international team and make a real impact in IT.
- Qualifications: IT training and 2-3 years of experience in IT support required.
The predicted salary is between 12 - 15 £ per hour.
D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business. We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization.
Responsibilities:
- First- and second-level support for internal users
- Analysis, prioritization, and sustainable resolution of IT incidents and service requests
- Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
- Setup, configuration, and maintenance of workstations (hardware and software)
- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
- Installation, configuration, and maintenance of standard software and specialized applications
- Execution of software rollouts, updates, and patches
- Collaboration with product management, development, and other departments
- Creation of reports, documentation, and knowledge base articles
Requirements:
- Completed IT training or a comparable qualification
- 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
- Strong knowledge in analyzing and resolving user and system issues
- Structured, solution-oriented, and independent working style
- Good technical and organizational understanding
- Service-oriented, friendly, and professional demeanor when dealing with users
- Clear and effective communication of solutions to customers and colleagues
- Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
- Team player with experience working in international, multicultural teams
- Fluent English, both written and spoken
- Candidates must provide a criminal record certificate (not older than three months).
We offer:
- Wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn gifts)
- Fishing for Friends program – our employee referral program
- Opportunities for professional development and career advancement
- Friendly and international work environment
- Company-sponsored events
Is IT in your DNA?
IT Onsite Support (Cambridge, Part-time) employer: D-ploy GmbH
D-ploy is an exceptional employer that fosters a friendly and international work environment, perfect for those seeking meaningful and rewarding employment in IT support. With a strong focus on professional development and career advancement, employees benefit from a wide range of activities, company-sponsored events, and unique perks like the Fishing for Friends referral programme. Join us in Cambridge to be part of a dynamically growing organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support (Cambridge, Part-time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT community, attend local meetups, or join online forums. Building relationships can lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific incidents or service requests. This will help you showcase your problem-solving skills and technical knowledge.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Onsite Support role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace IT Onsite Support (Cambridge, Part-time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Onsite Support role. Highlight your previous IT support experience and any relevant qualifications to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Keep it friendly and professional, just like we are!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT incidents in the past. We love seeing a structured, solution-oriented approach, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at D-ploy GmbH
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge before the interview. Be ready to discuss your experience with first- and second-level support, ticketing systems, and ITIL processes. D-ploy values strong analytical skills, so think of examples where you've successfully resolved user issues.
✨Show Off Your Communication Skills
Since you'll be dealing with users regularly, it's crucial to demonstrate your service-oriented and friendly demeanour. Practice explaining complex IT concepts in simple terms. This will show that you can communicate effectively with both tech-savvy and non-tech-savvy individuals.
✨Be a Team Player
D-ploy is looking for someone who thrives in a multicultural team environment. Prepare to share experiences where you've collaborated with others, especially in international settings. Highlight how you contribute to team success and adapt to different working styles.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions about D-ploy's projects, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
