At a Glance
- Tasks: Support customers by managing client orders and liaising with engineers.
- Company: Forward-thinking Electrical & HVAC Contractor with a focus on staff development.
- Benefits: Flexible shifts, opportunity for overtime, and supportive work environment.
- Other info: Part-time role with shifts that fit around school hours.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Good communication, organisational skills, and familiarity with Microsoft Office.
The predicted salary is between 13 - 16 € per hour.
We are a well-established forward-thinking Electrical & HVAC Contractor, providing 24/7 365 maintenance services to the UK’s largest hospitality brands. We currently have multiple positions for a Help Desk Coordinator for an immediate start to join our team in Totton, Southampton.
Are you an enthusiastic, self-motivated individual? Do you have good administrative skills? Would working a 6 week shift pattern that fitted around school hours suit you? If so, this could be the perfect role for you...
The position requires someone that is eager to learn, has a good eye for detail and is keen to become part of our ever-expanding team. The most important thing is that you’re there to help our customers, and that they feel supported by you. We are a company that prides itself on nurturing staff and creating futures for individuals.
What will you be doing:
- Raising Client Orders on internal systems
- Liaising with Clients via Phone, Email
- Updating Client Portals
- Updating Internal systems
- Liaising and allocating work to our Engineers
Shifts details:
- Midweek day shifts - 09:00 - 15:00
- Midweek Night Shifts - 17:00 - 07:30 (Mon - Thur taking Emergency calls only, working from home)
- Weekend Day Shifts - 09:00 - 17:00 (Working from home)
- Weekend Night Shifts (Fri - Sun - taking Emergency calls only, working from home)
There is flexibility with the rota but expected to work 3 weekend shifts out of 6. Opportunity for over-time. (Rota provided on application)
This is an opportunity for an enthusiastic, self-motivated individual with good communication, organisational and administrative skills with a good understanding of Microsoft Office.
Help Desk Coordinator - Hybrid in Totton employer: D.P.P. Limited
Join our dynamic team at a forward-thinking Electrical & HVAC Contractor in Totton, Southampton, where we prioritise employee growth and a supportive work culture. As a Help Desk Coordinator, you'll enjoy flexible working hours that accommodate school schedules, alongside opportunities for overtime and professional development. We are committed to nurturing our staff and creating meaningful career paths, making us an excellent employer for those looking to make a difference in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Coordinator - Hybrid in Totton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to show off your skills and enthusiasm for the Help Desk Coordinator role.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. It shows you're keen and professional, which is exactly what we love to see.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Help Desk Coordinator - Hybrid in Totton
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for the role! Make sure to express your enthusiasm for helping customers and being part of our team in your application. A little excitement goes a long way!
Tailor Your Application:Take the time to customise your CV and cover letter to match the job description. Highlight your administrative skills and any relevant experience that shows you’re the perfect fit for the Help Desk Coordinator role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at D.P.P. Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their services, especially in the Electrical & HVAC sector, and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Your Skills
Make sure to emphasise your administrative skills and any experience you have with client communication. Be ready to discuss how you've successfully managed tasks in previous roles, particularly those that required attention to detail and organisation, as these are key for a Help Desk Coordinator.
✨Prepare for Shift Questions
Since the role involves a specific shift pattern, be prepared to discuss your availability and flexibility. Think about how you can manage the midweek and weekend shifts, and express your willingness to adapt to the rota, which shows your commitment to the role.
✨Show Enthusiasm for Learning
The company is looking for someone eager to learn and grow. During the interview, share examples of how you've taken initiative in past roles to develop your skills or tackle new challenges. This will demonstrate that you're not just looking for a job, but a career path with them.
