At a Glance
- Tasks: Support customers by managing client orders and liaising with engineers.
- Company: Forward-thinking Electrical & HVAC Contractor with a focus on staff development.
- Benefits: Flexible shifts around school hours, opportunity for overtime, and work-from-home options.
- Other info: Immediate start available with a dynamic work environment.
- Why this job: Join a nurturing team and make a real difference in customer support.
- Qualifications: Good communication, organisational skills, and familiarity with Microsoft Office.
The predicted salary is between 20000 - 25000 £ per year.
Job Description
Help Desk Coordinator Totton, Southampton (SO40), SO40 9JGPart Time - Pro Rata We are a well-established forward-thinking Electrical & HVAC Contractor, providing 24/7 365 maintenance services to the UKs largest hospitality brands.
We currently have multiple positions for a Help Desk Coordinator for an immediate start to join our team in Totton, Southampton.
Are you an enthusiastic, self-motivated individual?Do you have good administrative skills?Would working a 6 week shift pattern that fitted around school hours suit you?If so, this could be the perfect role for you...
The position requires someone that is eager to learn, has a good eye for detail and is keen to become part of our ever-expanding team.
The most important thing is that youre there to help our customers, and that they feel supported by you.
We are a company that prides itself on nurturing staff and creating futures for individuals.
What will you be doing: Raising Client Orders on internal systems Liaising with Clients via Phone, Email Updating Client Portals Updating Internal systems Liaising and allocating work to our Engineers Shifts details; Midweek day shifts - 09:00 - 15:00Midweek Night Shifts - 17:00 - 07:30 (Mon - Thur taking Emergency calls only, working from home)Weekend Day Shifts - 09:00 - 17:00 (Working from home)Weekend Night Shifts (Fri - Sun - taking Emergency calls only, working from home)There is flexibility with the rota but expected to work 3 weekend shifts out of 6.
Opportunity for over-time. (Rota provided on application)This is an opportunity for an enthusiastic, self-motivated individual with good communication, organisational and administrative skills with a good understanding of Microsoft office.
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Help Desk Coordinator in Totton employer: D.P.P. Limited
As an Air Conditioning Engineer in Bristol, you will join a dynamic team that values innovation and professional growth. The company offers excellent career progression opportunities, a competitive salary with unlimited earning potential, and a supportive work culture that encourages continuous learning and development. With a focus on employee well-being and a collaborative environment, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Coordinator in Totton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like D.P.P. Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at D.P.P. Limited and let us see your personality shine through!
We think you need these skills to ace Help Desk Coordinator in Totton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and D.P.P. Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about D.P.P. Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at D.P.P. Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress D.P.P. Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which D.P.P. Limited will surely appreciate.
