At a Glance
- Tasks: Support customers by managing client orders and liaising with engineers.
- Company: Forward-thinking Electrical & HVAC Contractor with a focus on staff development.
- Benefits: Flexible shifts around school hours, opportunity for overtime, and work-from-home options.
- Other info: Immediate start available with a dynamic work environment.
- Why this job: Join a nurturing team and make a real difference in customer support.
- Qualifications: Good communication, organisational skills, and familiarity with Microsoft Office.
The predicted salary is between 20000 - 25000 £ per year.
We are a well-established forward-thinking Electrical & HVAC Contractor, providing 24/7 365 maintenance services to the UK's largest hospitality brands. We currently have multiple positions for a Help Desk Coordinator for an immediate start to join our team in Totton, Southampton.
Are you an enthusiastic, self-motivated individual? Do you have good administrative skills? Would working a 6 week shift pattern that fitted around school hours suit you? If so, this could be the perfect role for you.
The position requires someone that is eager to learn, has a good eye for detail and is keen to become part of our ever-expanding team. The most important thing is that you're there to help our customers, and that they feel supported by you. We are a company that prides itself on nurturing staff and creating futures for individuals.
What will you be doing:
- Raising Client Orders on internal systems
- Liaising with Clients via Phone, Email
- Updating Client Portals
- Updating Internal systems
- Liaising and allocating work to our Engineers
Shifts details:
- Midweek day shifts - 09:00 - 15:00
- Midweek Night Shifts - 17:00 - 07:30 (Mon - Thur taking Emergency calls only, working from home)
- Weekend Day Shifts - 09:00 - 17:00 (Working from home)
- Weekend Night Shifts (Fri - Sun - taking Emergency calls only, working from home)
There is flexibility with the rota but expected to work 3 weekend shifts out of 6. Opportunity for over-time. (Rota provided on application)
This is an opportunity for an enthusiastic, self-motivated individual with good communication, organisational and administrative skills with a good understanding of Microsoft Office.
Help Desk Coordinator in Hampshire employer: D.P.P. Limited
Join our dynamic team as a Help Desk Coordinator in Totton, Southampton, where we prioritise employee growth and a supportive work culture. We offer flexible working hours that accommodate school schedules, alongside opportunities for overtime and professional development within a forward-thinking environment dedicated to nurturing talent. Our commitment to providing exceptional service to the UK's largest hospitality brands ensures that you will play a vital role in making a difference while enjoying a rewarding career with us.
