Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide world-class customer service and assist with vehicle bookings in a fast-paced environment.
- Company: Join a family-run business ranked in the top 50 car dealers in the UK.
- Benefits: Earn up to £38,993.80 OTE, enjoy 30 days holiday, and flexible working hours.
- Why this job: Kickstart your career in the automotive industry with training and growth opportunities.
- Qualifications: Passion for customer service; no prior automotive experience required.
- Other info: Be part of a supportive team that values ambition and promotes from within.
The predicted salary is between 30000 - 43000 £ per year.
We are recruiting for a Service Advisor to join our team in York. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service. This role comes with a very easily achievable OTE of up to £38,993.80 per annum.
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one percenter". We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
You must be able to work as part of a team of Service Advisors in a busy, fast paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.
What We Offer:
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars.
- £25 contribution to eye tests
- Cycle to work scheme.
Hours: 46.33 hours per week - agreed in line with site rota. You must hold a current valid clean driving license. If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- York employer: D. M. Keith
Contact Detail:
D. M. Keith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- York
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially their focus on family and customer service. This will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to interact with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle technical queries smoothly.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. This aligns perfectly with their recruitment philosophy of valuing attitude over experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining their fantastic team in York.
We think you need these skills to ace Service Advisor- York
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our family-run business.
Highlight Your Attitude: Remember, we recruit for attitude! Share examples of how you've demonstrated a can-do spirit in previous roles or situations. This will help us see how well you'll fit into our team and embody our Family Values.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at D. M. Keith
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and what makes it stand out in the automotive industry. Understanding their family-run ethos and commitment to customer service will help you align your answers with their culture.
✨Showcase Your Customer Service Skills
Since this role is all about providing world-class customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Even if you don’t have automotive experience, demonstrating your passion for helping others will resonate well.
✨Dress to Impress
Make sure to present yourself neatly and professionally. A clean and tidy appearance reflects your respect for the role and the company. Remember, first impressions count, especially in a customer-facing position like this one!
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the training process or how they support career progression within the team, which aligns with their philosophy of promoting from within.
