At a Glance
- Tasks: Assist customers with vehicle queries and manage bookings in a fast-paced environment.
- Company: Join a family-run business ranked in the top 50 car dealers in the UK.
- Benefits: 30 days holiday, pension scheme, discounts for family and friends, and cycle to work scheme.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Be part of a supportive team that values ambition and offers real career progression.
- Qualifications: Customer-focused attitude; no automotive experience required, just a can-do spirit.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for a Service Advisor to join our team in Bradford. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.
About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. You will advise customers on technical queries and issues they may have, and be the first point of contact for booking vehicles into the workshop, informing customers of the progress of their vehicle.
What We Offer
- 30 days holiday (including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars
- £25 contribution to eye tests
- Cycle to work scheme
- Hours 43.83 hours per week – agreed in line with site rota, inclusive of Saturday rota
You must hold a current valid clean driving licence. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- Skoda Bradford employer: D. M. Keith
Join a family-run business with over 60 years of history, where genuine care for customers and a can-do attitude are at the heart of our culture. As a Service Advisor in Bradford, you'll benefit from extensive training, a supportive team environment, and real opportunities for career progression, all while enjoying generous holiday allowances and employee perks. We pride ourselves on promoting from within, ensuring that your ambition and dedication will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor- Skoda Bradford
✨Tip Number 1
Get to know the company! Research their values and culture, especially their Family Values of Fit, Fun, Family, and Fearless. This will help you connect with them during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories to demonstrate your can-do attitude.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction and show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you top of mind as they make their decision.
We think you need these skills to ace Service Advisor- Skoda Bradford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love genuine people who care about customers, so don’t be afraid to show us who you are and why you’d be a great fit for our family values.
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight any customer service experience or skills that align with our can-do attitude and focus on building relationships. It’s all about showing us how you can contribute!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us see your potential right away!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we can’t wait to hear from you!
How to prepare for a job interview at D. M. Keith
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business and its values. Understand their history, their position in the automotive industry, and what makes them stand out. This will not only impress your interviewers but also help you align your answers with their core values of Fit, Fun, Family, and Fearless.
✨Showcase Your Customer Focus
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Even if you don’t have automotive experience, think about times when you’ve demonstrated excellent communication and relationship-building skills.
✨Demonstrate Your Can-Do Attitude
The company values a positive attitude and ambition. During the interview, express your eagerness to learn and grow within the role. Share your goals and how you plan to achieve them, showing that you’re ready to work hard and become a top performer.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions that show your interest in the role and the company. Ask about the training process, opportunities for progression, or how they maintain their family values in a busy environment.
