At a Glance
- Tasks: Assist customers with vehicle queries and bookings in a fast-paced environment.
- Company: Join a family-run business in the top 50 car dealers in the UK.
- Benefits: 30 days holiday, pension scheme, and discounts for friends and family.
- Other info: Inclusive workplace committed to diversity and promoting from within.
- Why this job: Kickstart your automotive career with training and real opportunities for growth.
- Qualifications: Customer-focused attitude; no prior automotive experience required.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for a Service Advisor to join our Ford Bradford site. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice.
About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our family values of fit, fun, family and fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry. We offer manufacturing training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a top one-per-cent.
We’ll expect you to work hard but in return we’ll offer you real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department, advising customers on technical queries and issues they may have, and being the first point of contact for booking vehicles into the workshop for work to be carried out and informing customers of the progress of their vehicle.
What We Offer
- 30 days holiday (including bank holidays), increasing with length of service
- Pension scheme
- Discount for servicing and repairs on your family and friend’s cars
- £25 contribution to eye tests
- Cycle to work scheme
Hours 43.83 hours per week – agreed in line with site rota, inclusive of Saturday rota. You must hold a current valid clean driving licence. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- Ford Bradford employer: D. M. Keith
Join our family-run business at Ford Bradford, where we prioritise a supportive work culture and genuine care for our customers. With over 60 years of experience and a commitment to employee growth, we offer extensive training and clear pathways for career advancement, making this an ideal place for those seeking a rewarding long-term career in the automotive industry. Enjoy competitive benefits, including generous holiday allowances and a focus on promoting from within, all while being part of a team that values fit, fun, family, and fearlessness.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor- Ford Bradford
✨Tip Number 1
Get to know the company! Research Ford Bradford and their values. When you walk in for an interview, show that you understand their family-run ethos and how you can contribute to their customer-focused approach.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers. Role-play common scenarios with friends or family to build your confidence and ensure you can handle technical queries smoothly.
✨Tip Number 3
Show your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. This will demonstrate that you embody the family values of fit, fun, family, and fearless that they cherish.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your enthusiasm for the automotive industry and your desire to grow within the company. We want to see your passion!
We think you need these skills to ace Service Advisor- Ford Bradford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the automotive industry. Remember, we’re all about family values and a can-do attitude!
Tailor Your Application:Make sure to tailor your application to the Service Advisor role specifically. Highlight any customer service experience or skills that align with our values of fit, fun, family, and fearless. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. A well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at D. M. Keith
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business and its history. Understand their values, especially the emphasis on customer care and teamwork. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Service Advisor, communication is key. Prepare examples from your past experiences where you've successfully dealt with customers or worked in a team. Highlight your ability to maintain relationships and provide excellent service, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Can-Do Attitude
The company values a positive attitude and ambition. During the interview, express your eagerness to learn and grow within the automotive industry. Share your goals and how you plan to achieve them, showing that you have the drive to be the best in your role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training opportunities they offer or how they support career progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
