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For Companies At a Glance
- Tasks: Assist customers with vehicle bookings and technical queries in a fast-paced environment.
- Company: Join a family-run business with over 60 years of experience in the automotive industry.
- Benefits: 30 days holiday, pension scheme, discounts, and a cycle to work scheme.
- Other info: Promote from within culture with a supportive team environment.
- Why this job: Kickstart your career in the automotive industry with opportunities for growth and training.
- Qualifications: Customer-focused attitude; no prior automotive experience required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We have a very exciting opportunity for an experienced Service Advisor to join our team in Sheffield. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice.
About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle.
What We Offer
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars.
- ÂŁ25 contribution to eye tests
- Cycle to work scheme.
Hours
42 hours per week- agreed in line with site rota, inclusive of Saturday rota. You must hold a current valid clean driving license.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor-Europa Mercedes/ Changan Sheffield employer: D. M. Keith
Contact Detail:
D. M. Keith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor-Europa Mercedes/ Changan Sheffield
✨Tip Number 1
Get to know the company! Research their values and culture, especially their focus on family and customer care. This will help you connect with them during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to interact with customers daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle technical queries smoothly.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. This aligns perfectly with their recruitment philosophy of valuing attitude over experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining their fantastic team in Sheffield.
We think you need these skills to ace Service Advisor-Europa Mercedes/ Changan Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and the automotive industry. Remember, we’re all about family values here!
Tailor Your Application: Make sure to tailor your application to the role of Service Advisor. Highlight any relevant experience or skills that align with our values of Fit, Fun, Family, and Fearless. This will show us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at D. M. Keith
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and what makes it stand out in the automotive industry. Understanding their family-run ethos and commitment to customer service will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively and maintain relationships is crucial. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your customer focus and can-do attitude, which are key traits they’re looking for.
✨Emphasise Your Team Spirit
This role requires working as part of a busy team, so be ready to discuss how you collaborate with others. Share specific instances where you’ve contributed to a team’s success or supported colleagues in a fast-paced environment. Highlighting your teamwork skills will resonate well with their family values.
✨Express Your Ambition
The company is looking for candidates with 'outrageous ambition' to excel. Be prepared to talk about your career goals and how you see yourself growing within the company. Show enthusiasm for the training opportunities they offer and express your desire to become a top performer in the automotive industry.