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- Tasks: Provide world-class customer service and assist with vehicle bookings.
- Company: Join a family-run business in the top 50 car dealers in the UK.
- Benefits: OTE of up to ÂŁ38,993.80, 30 days holiday, and flexible working hours.
- Other info: Inclusive workplace with a focus on family values and team spirit.
- Why this job: Kickstart your automotive career with training and growth opportunities.
- Qualifications: Passion for customer service; no prior automotive experience required.
The predicted salary is between 35000 - 40000 ÂŁ per year.
We are recruiting for a Service Advisor to join our team at Suzuki Keighley. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service. This role comes with a very easily achievable OTE of up to ÂŁ38,993.80 per annum.
About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.
What We Offer
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars
- ÂŁ25 contribution to eye tests
- Cycle to work scheme
You must hold a current valid clean driving license. If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- Suzuki Keighley in London employer: D. M. Keith
Contact Detail:
D. M. Keith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- Suzuki Keighley in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Suzuki Keighley. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing world-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your attitude towards the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Service Advisor- Suzuki Keighley in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our family-run business.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that align with the Service Advisor role. We love seeing how your background can contribute to our team, so don’t be shy about showcasing your strengths!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and friendliness. We’re looking for individuals who can connect with customers, so let your personality come through while maintaining a polished tone.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Suzuki Keighley!
How to prepare for a job interview at D. M. Keith
✨Know the Company Inside Out
Before your interview, take some time to research Suzuki Keighley. Understand their values, history, and what makes them stand out in the automotive industry. This will not only impress your interviewers but also help you align your answers with their family values of Fit, Fun, Family, and Fearless.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer focus is key. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your ability to maintain relationships and communicate well, which are crucial for this role.
✨Dress to Impress
First impressions matter! Make sure you present yourself neatly and professionally. A clean and tidy appearance reflects your respect for the role and the company. Plus, it aligns with the expectation of maintaining a presentable appearance as mentioned in the job description.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the training opportunities they offer or how they support career progression within the company. This shows your ambition and genuine interest in growing with Suzuki Keighley, which is exactly what they’re looking for!