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- Tasks: Support users and maintain our IT infrastructure across multiple sites.
- Company: Join a top 50 family-run car dealership with a supportive culture.
- Benefits: 30 days annual leave, world-class training, and preferential car servicing rates.
- Why this job: Be part of a team that values ambition and offers real career progression.
- Qualifications: Experience in IT support, strong knowledge of Windows systems, and excellent communication skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an additional IT Support Technician, to maintain and develop our infrastructure/network, and provide ongoing support where required to the Sites, to ensure smooth day to day operations. This is a fabulous opportunity to join a family run business in the AM top 50.
About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We’ll expect you to work hard but in return we’ll offer you a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
We’re looking for someone with proven experience supporting users both onsite and remotely in a multi-site, Windows-based environment. You should have strong knowledge of Windows Server, Active Directory, Microsoft 365, and PC hardware/peripherals.
You’ll be confident diagnosing and resolving hardware and software issues, as well as installing and configuring new equipment. Strong communication, customer service, and problem-solving skills are essential, along with the ability to prioritise tasks in a fast-paced environment and liaise with third-party providers.
This role is based in Leeds and requires regular travel to other sites, so a full, clean driving licence is essential.
What We Offer
- World class training provided from our own trainer and our brand partners.
- 30 days annual leave inclusive of 8 bank holidays, pro rata - Increasing with length of service.
- Preferential rates for servicing and repairs on your family and friend’s cars.
- A workplace pension scheme.
- £25 contribution to eye tests.
- Cycle to work scheme.
Hours: Monday - Friday 8am-4pm – 37.5hrs a week.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
IT Support Technician in Leeds employer: D. M. Keith
Contact Detail:
D. M. Keith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Leeds
✨Tip Number 1
Get to know the company culture! Since they value family and a can-do attitude, show your personality during interviews. Be genuine and let them see how you can fit into their team.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Windows Server, Active Directory, and Microsoft 365. Being able to talk confidently about these will definitely impress them.
✨Tip Number 3
Prepare for scenario-based questions! They might ask how you'd handle specific IT issues or customer interactions. Think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace IT Support Technician in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love genuine people who care about customers, so don’t be afraid to show us who you are and why you’d fit in with our family values.
Tailor Your Application: Make sure to tailor your application to the IT Support Technician role. Highlight your experience with Windows Server, Active Directory, and customer service skills. We want to see how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to get your key points across without unnecessary fluff. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at D. M. Keith
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical competence and confidence.
✨Show Off Your Customer Service Skills
Since the company values genuine people who care about customers, prepare examples of how you've provided excellent support in previous positions. Think about specific situations where you resolved issues effectively and kept users happy.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when diagnosing and resolving hardware or software issues, as this will highlight your analytical skills and ability to think on your feet.
✨Embrace the Family Values
Familiarise yourself with the company's core values: Fit, Fun, Family, and Fearless. During the interview, weave these values into your responses to show that you align with their culture and are genuinely interested in being part of their team.