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- Tasks: Assist customers and manage bookings in a busy Bodyshop environment.
- Company: Established family-run car dealership with over 60 years of experience.
- Benefits: Competitive salary, bonus opportunities, world-class training, and generous leave.
- Other info: Flexible working hours and a commitment to inclusivity.
- Why this job: Join a supportive team and grow your career in the automotive industry.
- Qualifications: Strong customer service skills and a positive attitude; no prior experience needed.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for a Bodyshop Advisor to join our Bodyshop team, based in Leeds.
About Us
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we are often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We expect you to work hard but in return we will offer you an industry-leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
As a Bodyshop Advisor you will have excellent organisation skills and be able to manage the demands of multiple duties. Your duties will include:
- Dealing with all customers in a professional and prompt manner whilst portraying a positive first impression of the Bodyshop Department.
- Being the first point of contact for customer bookings into the body shop, providing regular updates in relation to the progress of the work completed.
- Making contact on notification of repairs, arranging estimates, ordering parts and managing the courtesy cars and diary.
- Matching, creating and ensuring the final invoice is correct and issuing the guarantee for the repairs subject to a final QC process.
- Reviewing and chasing existing debts owed to the company by its work providers and liaising with the accounts department.
You will need the ability to prioritise your workload along with a strong attention to detail. While you do not need extensive technical knowledge, you would ideally have some administrative experience and a basic understanding of administration in an automotive setting. More importantly, you will be a person with high standards of customer service, a positive and effective communicator and be able to consistently adhere to strict processes. You will be liaising with customers, work providers and your Bodyshop team, maximising the performance of all aspects of the job. This is a busy but rewarding role, requiring a committed and reliable work ethic, alongside a desire to enjoy the role and work within a great team. Customer care is key to our operations and demonstrating great awareness in this area is essential. You must hold a valid UK driving licence.
What we offer:
- Bonus based on achieving budget.
- World-class training provided from our own trainer and our brand partners.
- 30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.
- Preferential rates for servicing and repairs on your family and friends' cars.
- A workplace pension scheme.
- Up to £1000 referral scheme.
Hours: 45 Hours Mon-Fri 8:00-17:30 (45 hour week, 30 minute lunch). Saturdays as overtime as requested and in line with business needs.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Job details: Full time, Automotive, 0-1 year experience, £31,571.40 including OTE, Leeds, West Yorkshire, United Kingdom, LS10 1TE.
Bodyshop Advisor in Leeds employer: D. M. Keith
Contact Detail:
D. M. Keith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor in Leeds
✨Tip Number 1
Get to know the company! Research their values and culture, especially their Family Values of Fit, Fun, Family, and Fearless. This will help you connect with them during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Bodyshop Advisor role is all about dealing with customers, think of examples from your past experiences where you've gone above and beyond for someone. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare to discuss how you manage multiple tasks and prioritise your workload. They want someone who can juggle various duties while maintaining high standards, so have some examples ready.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Bodyshop Advisor in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love genuine people who care about customers, so don’t be afraid to show us who you are and why you’d be a great fit for our Bodyshop team.
Highlight Relevant Skills: Even if you don’t have direct experience in the automotive industry, focus on your organisational skills and customer service experience. We’re looking for a can-do attitude, so make sure to mention any relevant skills that demonstrate your ability to manage multiple tasks effectively.
Tailor Your Application: Make sure to tailor your application to the Bodyshop Advisor role. Use keywords from the job description and explain how your experiences align with our Family Values of Fit, Fun, Family, and Fearless. This will help us see how you fit into our culture!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at D. M. Keith
✨Know the Company Values
Before your interview, take some time to understand the company's core values: Fit, Fun, Family, and Fearless. Be ready to share how your personal values align with theirs and give examples of how you've demonstrated these traits in past experiences.
✨Showcase Your Customer Service Skills
As a Bodyshop Advisor, customer care is key. Prepare specific examples of how you've provided excellent customer service in previous roles or situations. Highlight your ability to communicate effectively and manage customer expectations.
✨Demonstrate Organisational Skills
This role requires excellent organisation skills. Think of instances where you successfully managed multiple tasks or priorities. Be ready to discuss how you keep track of your workload and ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your genuine interest in the role and the company. You might ask about the team dynamics, opportunities for progression, or how they support employee development.