At a Glance
- Tasks: Join our Parts Department to maximise customer satisfaction and sales.
- Company: Family-run dealership with over 60 years of experience and a top 50 ranking.
- Benefits: 30 days holiday, pension scheme, and discounts for family and friends.
- Other info: Work in a fun, inclusive environment with a focus on training and development.
- Why this job: Be part of a supportive team that values ambition and offers growth opportunities.
- Qualifications: Passion for customer service; no automotive experience required.
The predicted salary is between 25000 - 30000 £ per year.
Overview
We are looking for a Parts Advisor to join our Parts Department at our Suzuki Huddersfield dealership.
This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.
We are looking for ambitious and driven individuals who are passionate in providing world‑class customer service.
About The Business
Our business started over 60 years ago and has remained in the same family ever since.
From humble beginnings we have grown to become one of the top 50 car dealers in the country.
Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years.
We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can‑do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and are attracted by our family values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience in the automotive industry.
We offer manufacturer training for product knowledge to give you the technical skills you need, and we work with our own world‑class sales trainer who will give you everything you need to be a "top one percenter".
We’ll expect you to work hard but in return we’ll offer you an industry‑leading package and a real opportunity to progress: we prefer to promote from within and you will see this across all our sites.
You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
We are looking for ambitious and driven individuals who are passionate in providing a world‑class customer experience.
You will be responsible for facilitating the efficient operation of the Service department through the use of all available Aftersales departmental resources to maximise customer experience and profitability throughout all transactions.
You will also be expected to ensure growth and development of the business by providing core, value‑added and incremental aftersales products whilst upholding full Duty of Care to our customers’ vehicles at all times.
- Main Purpose Of Job
- To ensure the efficient and profitable operation of the Parts department.
- To plan, organise and control the Parts Department resources to maximise Parts sales, upsell and customer satisfaction.
- To supervise and develop the other personnel in the department.
- To receive, identify stock and check goods from suppliers.
- To locate items in the parts department correctly.
- To ensure accurate identification of customers' needs by means of EPAC, ETKA parts catalogues and computer stock lists.
- To conduct all transactions with customers with the utmost courtesy.
- Implementation of discount structure as applicable.
- To pick parts for service, sales, retail and trade customers.
What We Offer
- 30 days holiday (including Bank Holidays), increasing with length of service.
- Pension Scheme.
- Discount for servicing and repairs on your family and friends’ cars.
- Cycle to work scheme.
- Hours
- Monday – Friday 8:00am–5:00pm Every third Saturday 8:00am–12:00pm
We are an equal opportunity employer.
We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
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Parts Advisor- Suzuki Huddersfield employer: D. M. Keith
D. M. Keith is an exceptional employer, offering a supportive and dynamic work culture that values ambition and customer service excellence. Located in Ossett, our family-run dealership provides comprehensive training and flexible hours, ensuring employees have the tools and opportunities for meaningful career progression. Join us to be part of a top-rated team where your contributions are recognized and rewarded through an industry-leading salary package and uncapped commission.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor- Suzuki Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at D. M. Keith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like D. M. Keith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor- Suzuki Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to D. M. Keith:Your cover letter is your chance to shine! Tell us why you want to work at D. M. Keith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at D. M. Keith!
How to prepare for a job interview at D. M. Keith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
