Head of Operations- Corporate Division

Head Of Operations, Corporate Division

Reports to: Operations Board Member

Direct Reports: Administration, Account Management, and Logistics Teams (c.10 staff)

About The Corporate Division At D. M. Keith Limited

D. M. Keith Limited is one of the UK’s leading motor groups, proudly representing a wide range of vehicle brands. Our Corporate Division is a cornerstone of the business, delivering around 5,000 vehicles per year to customers nationwide.

We work with major leasing companies, blue-chip corporates, rental organisations, and end-user clients, providing tailored fleet solutions and outstanding service. Operating in a fast-moving and competitive industry, the Corporate Division plays a vital role in delivering growth, customer satisfaction, and brand excellence.

To achieve this, we rely on strong leadership, a clear division of responsibilities, and a team culture built on collaboration, accountability, and attention to detail. The Head of Operations and Head of Sales are equal senior positions, working hand-in-hand to deliver seamless results for our customers, manufacturer partners, and the wider D. M. Keith Group.

Role Purpose

The Head of Operations (HOO) will lead and operationalise the Corporate Division’s delivery function. They will ensure the smooth and efficient running of all operational processes, managing people, systems, and procedures to guarantee vehicles are delivered to customers on time, to specification, and with outstanding service quality.

Key Responsibilities

• Lead, manage, and develop the Administration, Account Management, and Logistics teams.
• Oversee all operational processes including account management, sales administration, and vehicle delivery.
• Ensure all KPIs are consistently achieved: delivery volumes, data accuracy, timeliness of customer information, and service quality.
• Act as a key liaison with leasing companies, manufacturers, and end customers to ensure seamless handovers and delivery experiences.
• Manage and resolve customer complaints swiftly, ensuring positive outcomes and protecting the company’s reputation.
• Develop and enhance existing processes and systems to meet evolving client, manufacturer, and customer requirements.
• Collaborate with the Head of Sales to align delivery capability with sales volumes and brand targets for month-end, quarter-end, and year-end.
• Ensure compliance with brand and manufacturer operational standards.

Key Skills & Experience

• Proven track record in operations or logistics leadership within a fast‑paced, customer‑facing environment.
• Exceptional Excel and data analysis skills, with the ability to monitor, interpret, and act upon key performance metrics.
• Strong process‑orientation with the ability to implement and improve operational systems.
• Excellent man‑management and team leadership skills.
• Strong problem‑solving and resolution skills with a calm, professional manner.
• Detail‑focused, binary thinker with the ability to balance analytical rigour and people skills.

Why Join D.M. Keith?

• A trusted, family‑owned business with ambitious growth plans.
• Part of a respected AM Top 50 group.
• Collaborative, values‑driven culture.
• Opportunity to make a real impact.

Join us and help lead our journey to Be The Best.

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.