At a Glance
- Tasks: Assist customers with vehicle queries and manage bookings in a fast-paced environment.
- Company: Join a family-run business ranked in the top 50 car dealers in the UK.
- Benefits: 30 days holiday, pension scheme, discounts for family and friends, and eye test contributions.
- Other info: Enjoy a dynamic workplace with a focus on training and internal promotions.
- Why this job: Be part of a supportive team that values genuine customer care and offers growth opportunities.
- Qualifications: No automotive experience needed; just bring your positive attitude and ambition.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for a Service Advisor to join our team in Bradford. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.
About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. You will advise customers on technical queries and issues they may have, and be the first point of contact for booking vehicles into the workshop, informing customers of the progress of their vehicle.
What We Offer
- 30 days holiday (including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars.
- £25 contribution to eye tests
- Cycle to work scheme
Hours
43.83 hours per week – agreed in line with site rota, inclusive of Saturday rota. You must hold a current valid clean driving licence.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- Skoda Bradford employer: D. M. Keith
Join a family-run business with over 60 years of history and a strong commitment to employee development in Bradford. As a Service Advisor, you'll benefit from extensive training, a supportive work culture that values genuine customer care, and ample opportunities for career progression within our top 50 car dealership. With competitive benefits including 30 days holiday and a focus on promoting from within, this is an excellent place for those looking to grow in a rewarding automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor- Skoda Bradford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the family values they promote. This will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of examples from your past experiences where you've gone above and beyond for someone. We want to see that can-do attitude shine through!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Advisor- Skoda Bradford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your genuine interest in the role and how you align with our Family Values of Fit, Fun, Family, and Fearless.
Tailor Your Application:Make sure to tailor your application specifically for the Service Advisor role. Highlight any customer service experience or skills that demonstrate your ability to communicate effectively and maintain relationships, even if it’s not in the automotive industry.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team. Remember, we’re looking for nice, genuine people who care about customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at D. M. Keith
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business and its values. Understand their history, their position in the automotive industry, and what makes them stand out. This will not only impress the interviewers but also help you align your answers with their core values of Fit, Fun, Family, and Fearless.
✨Showcase Your Customer Focus
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Even if you don’t have automotive experience, think about times when you’ve successfully handled customer queries or built relationships. This will demonstrate your genuine care for customers.
✨Emphasise Your Team Spirit
This role requires working closely with other Service Advisors in a fast-paced environment. Be ready to discuss how you thrive in team settings. Share specific instances where you collaborated effectively with others, highlighting your ability to maintain positive relationships and contribute to a supportive team atmosphere.
✨Display Your Ambition and Willingness to Learn
The company values ambition and a desire to be the best. Be prepared to talk about your career goals and how you plan to achieve them. Express your eagerness to learn and grow within the company, especially regarding the training they offer. This shows that you’re not just looking for a job, but a long-term career.
