At a Glance
- Tasks: Provide world-class customer service and assist with vehicle bookings in a fast-paced environment.
- Company: Join a family-run business ranked in the top 50 car dealers in the UK.
- Benefits: Competitive salary, flexible hours, 30 days holiday, and training opportunities.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Passion for customer service; no prior automotive experience required.
- Other info: Promote from within culture with excellent career progression opportunities.
The predicted salary is between 26780 - 37948 £ per year.
We are recruiting for a Service Advisor to join our team at BYD Bradford. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service. This role comes with a basic salary of £26,780.13 and a very easily achievable OTE of up to £37,948.13 per annum.
About The Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one percenter". We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out, informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.
What We Offer
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars.
- £25 contribution to eye tests
- Cycle to work scheme.
Hours
Week 1- 8:00am-5:00pm
Week 2- 9:00am-6:00pm
1 in 3 Saturday’s 8:30am-12:30pm
You must hold a current valid clean driving license. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- BYD Bradford employer: D. M. Keith
Contact Detail:
D. M. Keith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- BYD Bradford
✨Tip Number 1
Get to know the company! Research BYD Bradford and their values. When you walk in for that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with them – it’ll show you’ve got the right attitude they’re looking for.
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional when you arrive. First impressions matter, and you want to show them you take this opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Advisor- BYD Bradford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our family-run business.
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience or skills that align with our values of Fit, Fun, Family, and Fearless. We love seeing how you can fit into our team!
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and a friendly tone. We’re looking for someone who can connect with customers, so let your personality come through while maintaining a professional approach.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at BYD Bradford. We can’t wait to hear from you!
How to prepare for a job interview at D. M. Keith
✨Know the Company Inside Out
Before your interview, take some time to research BYD Bradford. Understand their values, history, and what makes them stand out in the automotive industry. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you maintain relationships, as these are crucial for the role.
✨Demonstrate Your Ambition
BYD Bradford is looking for ambitious individuals. Be ready to discuss your career goals and how you plan to achieve them. Show that you have the drive to be the best and that you’re eager to learn and grow within the company.
✨Dress to Impress
First impressions matter! Make sure you present yourself well by dressing appropriately for the interview. A clean, professional appearance will reflect your respect for the opportunity and the company’s values.