Workshop Controller/ Warranty Administrator Kia Doncaster

We have a unique opportunity to join our team at D M Keith Kia Doncaster, as a Workshop Controller/ Warranty Administrator. This is an exciting opportunity for those who enjoy both the fast-paced environment of the workshop and have a keen eye for detail. This role is a rare chance to be a fundamental link between our Workshop and Service administration, and to provide the highest standards of customer service, delivering a smooth customer journey both in the Workshop and out.

About the Business

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

About you

This role is ideal for someone with a great sense of organisation and leadership. You will be able to work on initiative, managing varied workloads whilst still supporting the team around you. We’re looking for candidates who are confident communicators, with a clear sense of prioritisation when it comes to balancing business needs whilst still managing the customer journey. If you’re a driven, logical individual with a depth of industry knowledge, we want to hear from you!

About the role

As Workshop Controller you will be expected to oversee the day-to-day operations, ensuring work is completed efficiently and allocated to maximise productivity. You will need to ensure all work is completed in line with Brand and D M Keith standards; ensuring Health and Safety and quality/compliance regulations are met. As Workshop Controller you will be required to monitor performance of the Technicians and spot any areas for improvement, relaying feedback where necessary to ensure the workshop is operating proficiently. You will liaise with the Service Manager and Service Advisors to manage customer expectations and deadlines, providing a smooth customer journey in line with D M Keith expectations. You will be fundamental in supporting the team around you, including Aftersales management to maximise profitability and performance.

Within your role as Warranty Administrator, you will be processing warranty claims, accurately and in line with manufacturer guidelines - taking care to make sure claims are compliant and submitted within the required timeframes. You will have a keen eye for detail and be process driven, maintaining accurate documentation for audit purposes. Strong communication skills will be fundamental as you will be required to coordinate with manufacturers regarding any relevant warranty queries and rejections.

What we offer:

• 30 days annual leave inclusive of 8 bank holidays.
• Preferential rates for servicing and repairs on your family and friend’s cars.
• You will require a Full UK drivers’ licence.

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.