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- Tasks: Provide world-class customer service and assist with vehicle bookings in a fast-paced environment.
- Company: Join a family-run business ranked in the top 50 car dealers in the UK.
- Benefits: Earn up to ÂŁ38,993.80 OTE, enjoy 30 days holiday, and flexible working hours.
- Why this job: Kickstart your career in the automotive industry with training and growth opportunities.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Inclusive workplace with a focus on promoting from within.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are recruiting for a Service Advisor to join our team in York. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world‑class customer service. This role comes with a very easily achievable OTE of up to £38,993.80 per annum.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can‑do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry. We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out, informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.
What we offer:
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars
- ÂŁ25 contribution to eye tests
- Cycle to work scheme
You must hold a current valid clean driving license. If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- York employer: D.M.Keith Ltd
Contact Detail:
D.M.Keith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- York
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they emphasise family values. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing world-class service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like working there. They might even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join their family-run business. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor- York
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We love candidates who are genuinely excited about helping others and can convey that in their words.
Tailor Your CV: Make sure to customise your CV for the Service Advisor role. Highlight any relevant experience or skills that align with our family values of Fit, Fun, Family, and Fearless. We want to see how you fit into our team!
Be Professional Yet Friendly: Your written application should reflect the professional yet approachable nature we value. Use a friendly tone while maintaining professionalism to give us a glimpse of your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in York!
How to prepare for a job interview at D.M.Keith Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the family-run business and its values. Understand their commitment to customer service and how they’ve grown over the years. This will not only impress the interviewers but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Since this role is all about providing world-class customer service, think of specific examples from your past experiences where you’ve excelled in this area. Whether it’s resolving a customer complaint or going the extra mile, be ready to share these stories to demonstrate your passion for helping others.
✨Emphasise Teamwork and Communication
As a Service Advisor, you’ll be part of a busy team. Highlight your ability to work collaboratively and communicate effectively. Prepare to discuss how you’ve successfully worked in teams before and how you maintain positive relationships with colleagues and customers alike.
✨Dress to Impress
First impressions matter! Make sure you present yourself well by dressing appropriately for the interview. A clean, professional appearance shows that you respect the opportunity and are serious about the role. Plus, it aligns with the company’s emphasis on maintaining a presentable appearance.
