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- Tasks: Join our team as a Parts Advisor, ensuring smooth operations and customer satisfaction.
- Company: Be part of a family-run business with over 60 years of experience in the automotive industry.
- Benefits: Enjoy 30 days holiday, a pension scheme, and discounts on servicing for friends and family.
- Why this job: This role offers growth opportunities, training, and a supportive culture focused on family values.
- Qualifications: No specific technical skills required; just bring your passion for customer service and a can-do attitude.
- Other info: Work hours are Monday to Friday with one Saturday shift every three weeks.
The predicted salary is between 24000 - 36000 £ per year.
Hull, United Kingdom | Posted on 04/07/2025
We are looking for a Parts Advisor to join our Parts Department at our Skoda Hull dealership.
This is a fabulous opportunity to join a family-run business in the AM top 50 and represent one of our fantastic manufacturer partners.
We are looking for ambitious and driven individuals who are passionate about providing world-class customer service.
About the business
Our business started over 60 years ago and has been in the same family ever since. From humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for genuine people who care about our customers and have a can-do attitude.
Our recruitment philosophy is to recruit for attitude and train for skills. Even if you lack specific technical skills, if you enjoy working with customers and align with our Family Values of Fit, Fun, Family, and Fearless, you’ll fit in well here. We offer manufacturer training for product knowledge and work with a world-class sales trainer to help you become a top performer.
We expect hard work, but in return, we offer an industry-leading package and opportunities for progression. We prefer to promote from within across all our sites. You should possess a strong ambition to excel and a determination to succeed.
About you
We seek ambitious and driven individuals passionate about delivering a world-class customer experience. You will facilitate the efficient operation of the Service department, maximizing customer satisfaction and profitability through all transactions. You will also contribute to business growth by providing core, value-added, and incremental aftersales products while maintaining full Duty of Care to our customers’ vehicles at all times.
Main Purpose of Job:
- Ensure the efficient and profitable operation of the Parts department.
- Plan, organize, and control the Parts Department resources to maximize sales, upsell, and customer satisfaction.
- Supervise and develop department personnel.
- Receive and identify stock, check goods from suppliers.
- Locate items in the parts department correctly.
- Accurately identify customers\’ needs using EPAC, ETKA parts catalogues, and computer stock lists.
- Conduct all customer transactions courteously.
- Implement applicable discount structures.
- Pick parts for service, sales, retail, and trade customers.
What we offer:
- 30 days holiday (including Bank Holidays), increasing with length of service.
- Pension Scheme.
- Discount for servicing and repairs on your family and friends’ cars.
- Cycle to work scheme.
Hours
Monday – Friday 8:30 am – 5:30 pm
1 in 3 Saturdays 8:30 am – 12:30 pm
We are an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, national origin, religion, disability, or other characteristics.
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Parts Advisor- Skoda Hull employer: D.M.Keith Ltd
Contact Detail:
D.M.Keith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor- Skoda Hull
✨Tip Number 1
Familiarise yourself with Skoda's product range and the specific parts they offer. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. Highlighting your ability to provide a world-class customer experience will align perfectly with the company's values.
✨Tip Number 3
Research the family-run aspect of the business and be ready to discuss why this appeals to you. Emphasising your alignment with their Family Values of Fit, Fun, Family, and Fearless can set you apart from other candidates.
✨Tip Number 4
Prepare questions that reflect your ambition and desire for growth within the company. Asking about training opportunities and career progression shows that you're serious about your future with them and eager to develop your skills.
We think you need these skills to ace Parts Advisor- Skoda Hull
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parts Advisor. Familiarise yourself with the key tasks mentioned in the job description, such as customer service, stock management, and upselling.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or parts management, and showcase your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with the company's values of Fit, Fun, Family, and Fearless. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the automotive industry.
How to prepare for a job interview at D.M.Keith Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns with the company's values.
✨Demonstrate Your Team Spirit
Since the company values family and teamwork, highlight your ability to work well with others. Discuss experiences where you collaborated effectively with colleagues to achieve a common goal.
✨Familiarise Yourself with Skoda Products
Do some research on Skoda vehicles and their parts. Being knowledgeable about the products will show your commitment to the role and help you answer technical questions confidently.
✨Emphasise Your Willingness to Learn
The company is open to training for skills, so convey your eagerness to learn and grow within the role. Mention any relevant training or courses you've taken that demonstrate your proactive approach to personal development.
