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- Tasks: Oversee workshop operations and manage warranty claims with precision.
- Company: Join a family-run business with over 60 years of experience in the automotive industry.
- Benefits: Highly competitive salary, 30 days annual leave, and flexible working hours.
- Why this job: Be a key player in delivering exceptional customer service and driving team success.
- Qualifications: Strong organisational skills and a passion for customer satisfaction.
- Other info: Opportunities for career progression and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
We have a unique opportunity to join our team at D M Keith Kia Doncaster, as a Workshop Controller/ Warranty Administrator. This is an exciting opportunity for those who enjoy both the fast-paced environment of the workshop and have a keen eye for detail. This role is a rare chance to be a fundamental link between our Workshop and Service administration, and to provide the highest standards of customer service, delivering a smooth customer journey both in the Workshop and out.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry. We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About you
This role is ideal for someone with a great sense of organisation and leadership. You will be able to work on initiative, managing varied workloads whilst still supporting the team around you. We’re looking for candidates who are confident communicators, with a clear sense of prioritisation when it comes to balancing business needs whilst still managing the customer journey. If you’re a driven, logical individual with a depth of industry knowledge, we want to hear from you!
About the role
As Workshop Controller you will be expected to oversee the day-to-day operations, ensuring work is completed efficiently and allocated to maximise productivity. You will need to ensure all work is completed in line with Brand and D M Keith standards; ensuring Health and Safety and quality/compliance regulations are met. As Workshop Controller you will be required to monitor performance of the Technicians and spot any areas for improvement, relaying feedback where necessary to ensure the workshop is operating proficiently. You will liaise with the Service Manager and Service Advisors to manage customer expectations and deadlines, providing a smooth customer journey in line with D M Keith expectations. You will be fundamental in supporting the team around you, including Aftersales management to maximise profitability and performance.
Within your role as Warranty Administrator, you will be processing warranty claims, accurately and in line with manufacturer guidelines - taking care to make sure claims are compliant and submitted within the required timeframes. You will have a keen eye for detail and be process driven, maintaining accurate documentation for audit purposes. Strong communication skills will be fundamental as you will be required to coordinate with manufacturers regarding any relevant warranty queries and rejections.
What we offer:
- 30 days annual leave inclusive of 8 bank holidays.
- Preferential rates for servicing and repairs on your family and friend’s cars.
- You will require a Full UK drivers’ licence.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Workshop Controller/ Warranty Administrator Kia Doncaster employer: D.M.Keith Ltd
Contact Detail:
D.M.Keith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller/ Warranty Administrator Kia Doncaster
✨Tip Number 1
Get to know the company! Research D M Keith Kia Doncaster and understand their values. When you show genuine interest in their family-oriented culture during your interview, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your communication skills! As a Workshop Controller/Warranty Administrator, you'll need to communicate effectively with both customers and your team. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads or improved processes in previous roles. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Workshop Controller/ Warranty Administrator Kia Doncaster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our Family Values of Fit, Fun, Family, and Fearless.
Tailor Your Application: Make sure to tailor your application specifically for the Workshop Controller/Warranty Administrator role. Highlight any relevant experience or skills that match the job description, especially your organisational and communication skills.
Be Detail-Oriented: Since this role requires a keen eye for detail, ensure your application is free from typos and errors. Double-check your documents and make sure everything is clear and concise, just like we expect in the workshop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at D M Keith Kia Doncaster!
How to prepare for a job interview at D.M.Keith Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Workshop Controller/Warranty Administrator role. Familiarise yourself with the key responsibilities, such as overseeing operations and processing warranty claims. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a smooth customer journey, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a customer, and how you managed expectations. This will highlight your alignment with the company's values of Fit, Fun, Family, and Fearless.
✨Demonstrate Your Organisational Skills
As a Workshop Controller, you'll need to manage varied workloads efficiently. Be ready to share examples of how you've successfully organised tasks or led a team in the past. This will show that you have the initiative and leadership qualities they’re looking for.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.