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For Companies At a Glance
- Tasks: Provide world-class customer service and assist with vehicle bookings.
- Company: Join a family-run business in the top 50 car dealers in the UK.
- Benefits: Competitive salary, flexible hours, 30 days holiday, and training opportunities.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Passion for customer service; no prior experience needed.
- Other info: Promote from within culture with excellent career progression.
The predicted salary is between 28307 - 39476 ÂŁ per year.
We are recruiting for a Service Advisor to join our team at Kia Doncaster. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service. This role comes with a basic salary of ÂŁ28,307.63 and a very easily achievable OTE of up to ÂŁ39,475.63 per annum.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor, your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out, informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.
What we offer:
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars.
- ÂŁ25 contribution to eye tests
- Cycle to work scheme.
Hours
Monday- Friday- 8:00-5:30pm
Alternate Saturdays 8:30am-12:30
You must hold a current valid clean driving license. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- Kia Doncaster employer: D.M.Keith Ltd
Contact Detail:
D.M.Keith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- Kia Doncaster
✨Tip Number 1
Get to know the company! Research Kia Doncaster and their values. When you walk in for your interview, show us that you understand our family-run ethos and how you can contribute to our customer service excellence.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the first point of contact for customers. Role-play with a friend or family member to nail down how to handle technical queries and maintain a positive vibe.
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional when you come in for your interview. It shows us that you care about the role and are ready to represent our brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team at Kia Doncaster.
We think you need these skills to ace Service Advisor- Kia Doncaster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We love candidates who are genuinely excited about helping others and can convey that in their words.
Tailor Your Application: Make sure to customise your application to reflect the values we hold dear at Kia Doncaster. Highlight your teamwork skills and any experiences that demonstrate your can-do attitude and commitment to family values.
Be Professional Yet Approachable: While it's important to maintain a professional tone, don’t be afraid to let your personality come through. We’re looking for genuine people, so a friendly and approachable style can really make your application stand out.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Kia Doncaster!
How to prepare for a job interview at D.M.Keith Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Kia Doncaster and its family values. Understand their history, mission, and what makes them stand out in the automotive industry. This will not only impress your interviewers but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer focus is key. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Be ready to discuss how you can maintain relationships and communicate clearly with customers.
✨Demonstrate Your Team Spirit
This role requires working as part of a team, so be prepared to talk about your experience in collaborative environments. Share stories that highlight your ability to work well with others, support your colleagues, and contribute to a positive team atmosphere.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and maintain a presentable appearance for your interview. This shows that you respect the opportunity and understand the importance of professionalism in the automotive industry.
