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- Tasks: Provide world-class customer service and assist with vehicle bookings.
- Company: Join a family-run business in the top 50 car dealers in the UK.
- Benefits: Competitive salary, flexible hours, 30 days holiday, and training opportunities.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Passion for customer service; no prior experience needed.
- Other info: Promote from within culture with excellent career progression.
The predicted salary is between 28000 - 39000 ÂŁ per year.
We are recruiting for a Service Advisor to join our team at Skoda Leeds. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service. This role comes with a basic salary of ÂŁ28,000, and a very easily achievable OTE of up to ÂŁ39,000 per annum.
About the Business: Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You: You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance. As a Service Advisor, your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out, informing customers of the progress of their vehicles, and maintaining a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.
What we offer:
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars
- ÂŁ25 contribution to eye tests
- Cycle to work scheme
Hours: Monday- Friday- 8:00am-5:30pm. You must hold a current valid clean driving license.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- Skoda Leeds employer: D.M.Keith Limited
Contact Detail:
D.M.Keith Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- Skoda Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Skoda Leeds and their family values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing world-class service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional for your interview. First impressions matter, and we want you to portray that positive vibe right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at Skoda Leeds. Let’s get you started on this exciting journey!
We think you need these skills to ace Service Advisor- Skoda Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our family-run business.
Tailor Your Application: Make sure to customise your application to reflect the values we hold dear: Fit, Fun, Family, and Fearless. Highlight experiences or skills that align with these values, even if they come from outside the automotive industry.
Be Professional Yet Approachable: Your written application should strike a balance between professionalism and approachability. Use a friendly tone while ensuring your language is clear and concise, as this reflects how you would communicate with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Skoda Leeds!
How to prepare for a job interview at D.M.Keith Limited
✨Know the Company Inside Out
Before your interview, take some time to research Skoda Leeds and its family values. Understand their history, mission, and what makes them stand out in the automotive industry. This will not only impress your interviewers but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
Since this role is all about providing world-class customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Even if you don’t have automotive experience, think of situations where you’ve demonstrated a can-do attitude and strong communication skills.
✨Dress to Impress
Make sure to present yourself well on the day of the interview. A clean, professional appearance shows that you respect the opportunity and understand the importance of first impressions, especially in a customer-facing role like a Service Advisor.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training provided, opportunities for progression, or how the team collaborates. Asking insightful questions shows your genuine interest in the role and the company, making you a memorable candidate.