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For Companies At a Glance
- Tasks: Provide world-class customer service and handle service bookings with a can-do attitude.
- Company: Join a top 50 car dealer with a family-oriented culture.
- Benefits: 30 days annual leave, flexible hours, and industry-leading training.
- Other info: Opportunities for progression and a supportive team environment.
- Why this job: Make a real impact in the automotive industry while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 ÂŁ per year.
We are looking for an ambitious and driven individual who is passionate about providing world‑class customer service to join our team as a Customer Service Centre Executive.
About Us
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can‑do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills. This means that although we’re often looking for specific technical skills, if you like working with customers and are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world‑class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you will not let anyone stop you.
About you
We are looking for ambitious and driven individuals who are passionate about providing a world‑class customer experience. We live by the mantra that we have one standard, and it is world‑class; it’s important you are confident and enjoy talking to our customers. As a Customer Service Centre Executive, you will have excellent motivational skills, drive, ambition and people skills.
Your key objectives will be:
- To work with colleagues to provide excellent customer service by exceeding their expectations.
- Handling service and MOT booking calls for service departments, delivering customer service excellence and maximising profitability with product sales, for example service plans.
- Carrying out outbound service, MOT, vehicle maintenance and all other Aftersales‑related booking calls for the Service departments.
- Conducting follow‑up calls for marketing campaigns, as and when required.
- Building valuable relationships with all our customers, focusing on increasing customer retention.
- Maintaining the database (Pinnacle) in accordance with D. M. Keith Group’s database policies and procedures.
- Conducting follow‑up calls relating to customer complaints.
- Clearly recording collection and delivery, waiting jobs and loan car bookings in the relevant diary.
- Checking at time of booking for any outstanding manufacturer recalls due and reporting to customers for permission to carry out any outstanding recall(s) during their visit to the dealership.
Skills and experience
Demonstrable communication and interpersonal skills, and experience in a customer‑facing role along with excellent organisational skills. Experience in using Microsoft Office products, and working with databases is desirable. Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance is desirable. Also, experience of working within a Call Centre environment would be beneficial but not essential. Ability to comply with all Company and Brand / Manufacturer policies and procedures.
If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice where you can really make a difference to our team.
What we offer
- World‑class training provided from our own trainer and our brand partners.
- 30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.
- Preferential rates for servicing and repairs on your family and friend’s cars.
- ÂŁ25 contribution to eye tests.
- Cycle to work scheme.
Hours: 37.5 hours per week, covering shifts 8:30‑4:30 or 10:30‑6:30.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Customer Service Centre Executive- Kia Leeds employer: D. M. Keith Limited
Contact Detail:
D. M. Keith Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Executive- Kia Leeds
✨Tip Number 1
Get to know the company! Research Kia Leeds and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their family-oriented culture.
✨Tip Number 2
Practice your people skills! Since this role is all about providing world-class customer service, try role-playing with friends or family. This will help you feel more confident when chatting with potential customers during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Kia Leeds. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Centre Executive- Kia Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a world-class experience for our customers.
Highlight Relevant Skills: Even if you don’t have direct experience in the automotive industry, focus on your communication and interpersonal skills. We value attitude over experience, so share examples of how you've excelled in customer-facing roles.
Be Authentic: We’re looking for nice, genuine people who fit our Family Values. Don’t be afraid to let your personality come through in your application. Authenticity goes a long way with us!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our team.
How to prepare for a job interview at D. M. Keith Limited
✨Know the Company Values
Before your interview, take some time to understand the company's core values: Fit, Fun, Family, and Fearless. Think about how your own values align with these and be ready to share examples of how you've demonstrated them in your previous roles.
✨Show Your Passion for Customer Service
Since this role is all about providing world-class customer service, prepare to discuss your passion for helping customers. Share specific stories where you went above and beyond to ensure a great experience, even if they’re from outside the automotive industry.
✨Prepare for Role-Specific Questions
Expect questions related to handling customer complaints, booking services, and maintaining databases. Brush up on any relevant skills, like using Microsoft Office or working with databases, and think of scenarios where you successfully managed similar tasks.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training process, opportunities for progression, or how the team collaborates to exceed customer expectations. This shows your genuine interest in the role and the company.