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- Tasks: Lead a dynamic team to deliver top-notch customer service and manage service operations.
- Company: Join a family-run business ranked in the AM top 50 car dealers.
- Benefits: Enjoy 30 days holiday, a pension scheme, and a company vehicle.
- Why this job: Be part of a supportive culture that values ambition and career growth.
- Qualifications: Experience in customer service management within the retail motor industry.
- Other info: Flexible working hours and opportunities for internal promotion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking to recruit a Service Manager to join our team at our BYD Bradford. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service.
About Us: Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses, we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.
We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”. We’ll expect you to work hard but in return we’ll offer you an industry-leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You: We are recruiting for an experienced customer-focused Service Manager with a strong technical understanding, as well as current or very recent experience at Management level within the retail motor industry. This is an exciting challenge for an experienced Service Manager with excellent people management and communication. Your main focus will be to lead a quality team in a very busy department for excellent results.
As the Service Manager, you must organise the service activities to ensure the department’s efficient and profitable operation. You will also be responsible for managing a team including Service Technicians, Apprentices, Workshop Controller, Service Advisors and Valetor/Drivers. You will also be responsible for the following:
- Dealing with any customer issues and complaints.
- Ongoing monitoring and working to monthly, quarterly and annual targets, in order to maximise profitability.
- To maximise commercial opportunities, monitoring customer needs to maintain high levels of customer service.
- To effectively market and sell service plans and warranties.
- To be able to demonstrate a good level of people management and hold monthly reviews with all of your team.
What we offer:
- Company demonstrator vehicle
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- ÂŁ25 contribution to eye tests
- Cycle to work scheme
- Long Service Awards
Working hours: You will work 44 hours a week, to meet business needs. Hours will be discussed at interview stage. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Manager-BYD Bradford employer: D.M.Keith Limited
Contact Detail:
D.M.Keith Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager-BYD Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at BYD or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research BYD Bradford and their values. Show them you’re not just another candidate; you’re genuinely excited about joining their family-run business.
✨Tip Number 3
Practice your people skills! As a Service Manager, you’ll need to lead a team and handle customer issues. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager-BYD Bradford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We love to see candidates who genuinely care about helping others and have that 'can do' attitude we value so much.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve led a team or dealt with customer issues, as this will resonate with us.
Be Yourself: We’re looking for nice, genuine people, so don’t be afraid to let your personality come through in your writing. Share a bit about yourself and what makes you a good fit for our family values of Fit, Fun, Family, and Fearless.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at D.M.Keith Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent achievements. Understanding their family-run ethos and commitment to customer service will help you align your answers with what they value most.
✨Showcase Your People Skills
As a Service Manager, you'll be leading a team and dealing with customers daily. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. Highlight your communication skills and ability to foster a positive environment.
✨Demonstrate Your Ambition
This role requires an 'outrageous ambition' to excel. Be ready to discuss your career goals and how you plan to achieve them. Share specific instances where you've gone above and beyond to meet targets or improve processes.
✨Prepare for Technical Questions
Even if the company trains for skills, having a strong technical understanding is crucial. Brush up on your knowledge of service operations and be prepared to discuss how you would manage a busy department effectively while maximising profitability.
