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For Companies At a Glance
- Tasks: Provide world-class customer service and assist with vehicle bookings.
- Company: Join a family-run business in the top 50 car dealers in the UK.
- Benefits: Competitive salary, 30 days holiday, pension scheme, and discounts for friends and family.
- Why this job: Be part of a supportive team and grow your career in a dynamic environment.
- Qualifications: Passion for customer service; no automotive experience required.
- Other info: Flexible working hours and opportunities for internal promotion.
The predicted salary is between 26780 - 37948 £ per year.
We are recruiting for a Service Advisor to join our team at BYD Bradford. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service. This role comes with a basic salary of £26,780.13 and a very easily achievable OTE of up to £37,948.13 per annum.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry. We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one percenter". We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.
About You
You must be able to work as part of a team of Service Advisors in a busy, fast-paced and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be the first point of contact for booking in vehicles into the workshop for work to be carried out, informing customers of the progress of their vehicle. To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.
What we offer:
- 30 days holiday (Including Bank Holidays), increasing with length of service
- Pension Scheme
- Discount for servicing and repairs on your family and friend’s cars.
- £25 contribution to eye tests
- Cycle to work scheme.
Hours: Week 1- 8:00am-5:00pm; Week 2- 9:00am-6:00pm; in 3 Saturdays 8:30am-12:30pm.
You must hold a current valid clean driving license. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Service Advisor- BYD Bradford employer: D.M.Keith Limited
Contact Detail:
D.M.Keith Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor- BYD Bradford
✨Tip Number 1
Get to know the company! Research BYD Bradford and their values. When you walk in for your interview, show them you understand their family-run ethos and how you can contribute to their customer service excellence.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to connect with customers and colleagues alike. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show your ambition! Be ready to discuss your goals and how you plan to grow within the company. They love driven individuals, so let them know you're eager to climb the ladder and become a top performer in their team.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for customer service and your willingness to learn. We want to see that you’re excited about joining the BYD Bradford family!
We think you need these skills to ace Service Advisor- BYD Bradford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We love candidates who are genuinely excited about helping others and can convey that in their words.
Tailor Your CV: Make sure to customise your CV for the Service Advisor role. Highlight any relevant experience or skills that align with our family values of Fit, Fun, Family, and Fearless. We want to see how you fit into our culture!
Be Professional Yet Personable: While we appreciate a professional tone, don’t be afraid to let your personality come through. We’re looking for nice, genuine people, so a friendly approach in your application can make a big difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at BYD Bradford!
How to prepare for a job interview at D.M.Keith Limited
✨Know the Company Inside Out
Before your interview, take some time to research BYD Bradford. Understand their values, history, and what makes them stand out in the automotive industry. This will not only impress your interviewers but also help you align your answers with their family values of Fit, Fun, Family, and Fearless.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer focus is key. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Highlighting your ability to maintain relationships and communicate well will resonate with their emphasis on genuine care for customers.
✨Demonstrate Your Ambition
BYD Bradford is looking for ambitious individuals. Be ready to discuss your career goals and how you plan to achieve them. Show that you have the drive to be the best and that you’re eager to learn and grow within the company. This aligns perfectly with their philosophy of promoting from within.
✨Dress to Impress
First impressions matter! Make sure you present yourself well by dressing appropriately for the interview. A clean, professional appearance reflects your respect for the role and the company. Plus, it shows that you understand the importance of maintaining a presentable image as a Service Advisor.
