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- Tasks: Join our Parts Department as a Parts Advisor, ensuring efficient operations and customer satisfaction.
- Company: Be part of a family-run business with over 60 years of experience and a top 50 UK dealership.
- Benefits: Enjoy competitive salary, 30 days holiday, pension scheme, and discounts for family and friends.
- Why this job: This role offers growth opportunities, manufacturer training, and a supportive family-oriented culture.
- Qualifications: We seek ambitious individuals passionate about customer service; no specific experience required.
- Other info: Work hours are Monday to Friday with one Saturday shift every three weeks.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Parts Advisor to join our Parts Department at our Skoda Hull dealership.
This is a fabulous opportunity to join a family-run business in the AM top 50 and represent one of our fantastic manufacturer partners.
We are seeking ambitious and driven individuals who are passionate about providing world-class customer service.
About the business
Our business started over 60 years ago and has remained in the same family. From humble beginnings, we have grown to be in the top 50 car dealers in the country. With 26 businesses and over 600 staff, many of whom have been with us for years, we value genuine people who care about customers and have a can-do attitude.
Our philosophy is to recruit for attitude and train for skills. We look for people who enjoy working with customers and align with our Family Values of Fit, Fun, Family, and Fearless. We provide manufacturer training for product knowledge and work with top sales trainers to develop technical skills. We offer an industry-leading package and opportunities for internal promotion. We seek individuals with outrageous ambition to excel and a drive to be the best.
About you
We want ambitious, driven individuals passionate about delivering a world-class customer experience. You will facilitate the efficient operation of the Service department, using all available resources to maximize customer satisfaction and profitability. You will also contribute to business growth through value-added aftersales products while maintaining full Duty of Care for customer vehicles.
Main Responsibilities
- Ensure the efficient and profitable operation of the Parts department.
- Plan, organize, and control department resources to maximize sales, upselling, and customer satisfaction.
- Supervise and develop department personnel.
- Receive and identify stock, check goods from suppliers.
- Locate items accurately in the parts department.
- Identify customer needs using EPAC, ETKA parts catalogues, and stock lists.
- Conduct all transactions courteously.
- Implement applicable discount structures.
- Pick parts for service, sales, retail, and trade customers.
What we offer
- Competitive salary
- 30 days holiday (including Bank Holidays), increasing with service
- Pension scheme
- Discounts on servicing and repairs for family and friends\’ cars
- Cycle to work scheme
Hours
Monday-Friday 8:30am-5:30pm, and 1 in 3 Saturdays 8:30am-12:30pm
We are an equal opportunity employer committed to creating an inclusive environment. We do not discriminate based on race, ethnicity, gender, age, national origin, religion, disability, or other characteristics.
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Parts Advisor- Skoda Hull employer: D.M.Keith Limited
Contact Detail:
D.M.Keith Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor- Skoda Hull
✨Tip Number 1
Familiarise yourself with Skoda's product range and the specific parts they offer. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This aligns perfectly with the company's focus on world-class customer service.
✨Tip Number 3
Research the family values of the business and think about how your personal values align with theirs. Be ready to discuss this during your interview to show that you're a good cultural fit.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Parts Advisor- Skoda Hull
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since the role emphasises world-class customer service, provide specific examples in your CV or cover letter that demonstrate your ability to engage with customers effectively and resolve their issues.
Highlight Relevant Experience: If you have previous experience in a parts department or similar roles, make sure to detail this in your application. Mention any relevant training or knowledge of parts catalogues like EPAC or ETKA.
Express Your Ambition: The company is looking for ambitious individuals. In your cover letter, convey your enthusiasm for the role and your desire to grow within the company, aligning with their values of Fit, Fun, Family, and Fearless.
How to prepare for a job interview at D.M.Keith Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Your Team Spirit
Since the company values family and teamwork, be prepared to discuss how you work well in a team environment. Highlight any experiences where you collaborated with colleagues to achieve a common goal.
✨Familiarise Yourself with Skoda Products
Do some research on Skoda vehicles and their parts. Being knowledgeable about the products will show your commitment to the role and help you answer technical questions confidently during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing stock discrepancies. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
