At a Glance
- Tasks: Lead operations for a fast-growing women's jewellery brand and optimise supply chains.
- Company: Join D.LOUISE, one of the UK's fastest-growing companies with global ambitions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for international travel.
- Other info: Fast-paced environment with opportunities to build scalable systems and lead lean teams.
- Why this job: Be the operational backbone of a thriving brand and make a real impact.
- Qualifications: 5-10 years in operations, e-commerce experience, and a strong AI-first mindset.
The predicted salary is between 70000 - 90000 £ per year.
We are excited to announce a senior opportunity to join our rapidly growing women’s jewellery brand, D.LOUISE. We are one of the UK’s fastest-growing companies with an expanding footprint in the US and ambitious plans for further growth. We’re looking for a hands-on Head of Operations to serve as the CEO’s right hand and second-in-command - the operational backbone of the business. You will own the operating rhythm end-to-end, run our inbound and outbound shipping across the UK and US, and hold every function accountable to what they said they’d do. The ideal candidate is someone who thrives in fast-moving environments, builds systems from the ground up, and treats the business like it’s your own. This role also requires someone who is genuinely AI-first - not curious about AI, but already using it every day to multiply their own output and their team’s.
Key Responsibilities
- Coordinate UK↔US transfers; partner with merchandising and finance on forecasting and margin.
- Oversee the CX function and its KPIs - someone runs the day-to-day; you hold them accountable, and make sure issues feed back into product, logistics and ops.
You’re not a fit for this role if:
- You haven’t worked at a DTC e-commerce company.
- You are not AI first.
- You haven’t managed 3PL or vendor networks.
- You haven’t built systems and SOPs from scratch.
You’re a fit if:
- 5 - 10+ years in operations, logistics, or supply chain, specifically in DTC/e-commerce brands in the £5M–£50M revenue range.
- Proven track record of building scalable systems (dashboards, SOPs, reporting) - not just maintaining corporate processes.
- Hands-on experience managing international supply chains (China, US, EU), 3PLs, and vendors.
- Strong financial acumen: margins, landed costs, forecasting, and cost optimisation.
- Builder mindset. You roll up your sleeves, fix what’s broken, then scale it.
- Comfort with chaos and urgency — making fast decisions, firefighting, and then creating structure.
- Experience leading lean teams (3–15 people) in start-up or scale-up environments.
- AI-first. Not “I’ve used ChatGPT.” You’ve built workflows, agents, or automations that have meaningfully replaced manual work.
- Proficiency with tools like Shopify, Amazon, Notion, Slack, n8n, AI tools, and reporting dashboards.
- Excellent communication with internal teams and external partners across geographies.
- Flexibility to travel internationally (China, US, EU) a few times per year.
Head of Operations employer: D.LOUISE
D.LOUISE is an exceptional employer, offering a dynamic and fast-paced work environment that fosters innovation and growth. As a rapidly expanding women's jewellery brand, we prioritise employee development and provide unique opportunities to shape the operational backbone of our business while leveraging cutting-edge AI technologies. Our collaborative culture encourages hands-on involvement and accountability, making it an ideal place for those looking to make a meaningful impact in the DTC e-commerce space.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and how you can contribute to their growth. Tailor your answers to show you’re the perfect fit for their fast-paced environment.
✨Tip Number 3
Show off your AI skills! If you’ve built workflows or automations, be ready to discuss them in detail. Companies like D.LOUISE want to see how you can leverage technology to improve operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in DTC e-commerce and any AI tools you've used. We want to see how you fit into our fast-paced environment!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've built systems or improved operations in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who treats the business like their own, so show us your passion for operations and how you thrive in chaos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at D.LOUISE
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in the operations of DTC e-commerce. Brush up on your knowledge of supply chains, logistics, and how to build scalable systems. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage these areas effectively.
✨Showcase Your AI Savvy
Since this role requires an AI-first mindset, come prepared with examples of how you've integrated AI into your operations. Whether it’s automating workflows or using AI tools for forecasting, be specific about the impact it had on your team's efficiency and output.
✨Demonstrate Your Builder Mindset
Highlight your experience in building systems and SOPs from scratch. Share stories of challenges you faced in previous roles and how you rolled up your sleeves to fix them. This will show that you’re not just a maintainer but a true builder who thrives in fast-paced environments.
✨Prepare for Chaos and Urgency
Expect questions that assess your ability to handle chaos and make quick decisions. Think of scenarios where you had to firefight and then create structure. Being able to articulate your thought process during these times will demonstrate your fit for the dynamic nature of the role.
