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For Companies At a Glance
- Tasks: Lead and mentor the IT Support team while ensuring top-notch service delivery.
- Company: Join a family-run business that values staff well-being and happiness.
- Benefits: Enjoy competitive salary, life assurance, medical cash plan, and extra holiday perks.
- Why this job: Make a real impact in tech while developing your leadership skills.
- Qualifications: Experience in managing IT support teams and strong technical knowledge required.
- Other info: Exciting career progression opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
What You’ll Do
- Lead, mentor and develop the IT Support team, providing escalation support and driving service excellence.
- Oversee day-to-day IT operations, ensuring effective resolution of technical issues.
- Deliver a high-quality, user-focused support service, meeting SLAs and business expectations.
- Maintain and enhance IT procedures, policies and technical standards.
- Support deployment and optimisation of new systems, software and services.
- Oversee core infrastructure including servers, networks, cloud platforms and data storage.
- Manage the IT service desk to ensure prompt, customer-centric response.
- Monitor vulnerabilities and work with external partners on remediation.
- Contribute to IT strategy and continuous improvement initiatives.
- Support long-term technology planning and governance alongside IT leadership.
What We’re Looking For
- Proven experience managing and leading an IT support team.
- Strong background in IT service desk operations and user support.
- Good technical knowledge of Microsoft 365 and Azure.
- Understanding of Windows & Linux environments, VMware, SQL and networking.
- Hands-on experience with Microsoft Endpoint Manager and desktop support.
- Familiarity with security frameworks such as Cyber Essentials and ISO27001.
- Excellent communication, organisational and problem-solving skills.
- Strong understanding of IT governance, risk management and continuity.
- Ability to balance hands-on support with effective team leadership.
- Proactive, engaging approach with genuine enthusiasm for technology and people development.
Core Benefits of Working for DCS Group
- Annual salary
- Life Assurance plan
- Medical Cash Plan
- Cycle to Work Scheme
- Holiday Purchase Scheme
- Additional holiday: +1 day for every 2 years of service
- Staff Shop — with products from all the brands we work with
- Social & charity team events
If you want to be part of our expanding company, which offers exciting opportunities for career progression, we would love to hear from you!
IT Support Manager employer: D C S Manufacturing
Contact Detail:
D C S Manufacturing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and passion for technology beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support management. Think about how you would handle specific technical issues or team challenges, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our family at DCS Group.
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical knowledge, especially around Microsoft 365 and Azure, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of how you've led teams or improved service delivery in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled technical issues or improved processes. We love seeing candidates who can think on their feet and drive service excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at D C S Manufacturing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and the various environments mentioned in the job description. Be ready to discuss your hands-on experience with tools like Microsoft Endpoint Manager and how you've tackled issues in both Windows and Linux systems.
✨Showcase Your Leadership Skills
Since the role involves leading and mentoring an IT support team, prepare examples of how you've successfully managed teams in the past. Think about specific situations where you drove service excellence or resolved conflicts, and be ready to share these stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've approached technical challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you ensure effective resolution of issues while meeting SLAs.
✨Engage with Enthusiasm
Show genuine enthusiasm for technology and people development. This role requires a proactive approach, so express your passion for IT and how you plan to contribute to the team's growth and the company's long-term technology strategy. A positive attitude can make a big difference!