At a Glance
- Tasks: Manage accounts and build strong relationships with dentists to drive growth and satisfaction.
- Company: Dandy is revolutionising the dental industry with innovative technology and support.
- Benefits: Comprehensive benefits including healthcare, mental health support, and generous paid time off.
- Other info: Onsite role with opportunities for travel and professional growth.
- Why this job: Join a mission-driven team transforming dental practices and make a real impact.
- Qualifications: 6+ years in dental sales or account management with a track record of success.
The predicted salary is between 40500 - 49500 £ per year.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location.
As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.
- Drive NRR through strategic account planning and proactive customer engagement
- Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
- Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
Client Relationship Management:
- Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
- Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding of their goals and feedback
- Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
- Have the ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
- Collaborate with cross-functional teams such as customer support and training to better serve your customers
Requirements:
- 6+ years of experience in the dental industry in Sales, Account Management, Customer Success, or other roles that interfaced directly with dentists
- Track record of upselling and growing your account portfolio
- Enjoy talking on the phone with clients for over 60% of your day
- Comfortable analyzing data and using dashboards to inform your decisions and outreach
- Highly motivated, performance-driven individual
- This is an onsite role, 5 days/week onsite
- Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
Accounts Manager - Full-time in London employer: D And Y Corporation Co.,
Dandy is an exceptional employer, offering a dynamic work environment where innovation meets support in the dental industry. With a strong focus on employee growth, Dandy provides comprehensive benefits including healthcare, mental health support, and generous paid time off, ensuring that team members are well taken care of. The company's commitment to diversity and inclusion fosters a culture of authenticity, making it a rewarding place for professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Manager - Full-time in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at D And Y Corporation Co.,. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like D And Y Corporation Co., before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Accounts Manager - Full-time in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to D And Y Corporation Co.,:Your cover letter is your chance to shine! Tell us why you want to work at D And Y Corporation Co., specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at D And Y Corporation Co.,!
How to prepare for a job interview at D And Y Corporation Co.,
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
