Account Management Support Executive in London

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location.

As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.

• Book Management
• Drive NRR through strategic account planning and proactive customer engagement
• Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
• Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey

• Commercial Sales
• Drive sales of additional scanners within a practice

• Client Relationship Management
• Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
• Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding of their goals and feedback
• Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
• Have the ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
• Collaborate with cross-functional teams such as customer support and training to better serve your customers

6+ years of experience in the dental industry in Sales, Account Management, Customer Success, or other roles that interfaced directly with dentists. Track record of upselling and growing your account portfolio. Enjoy talking on the phone with clients for over 60% of your day. Comfortable analyzing data and using dashboards to inform your decisions and outreach. Highly motivated, performance-driven individual. This is an onsite role, 5 days/week onsite. Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.

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