Business Analyst in London

At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. We are at the forefront of revolutionizing the insurance industry through cutting-edge AI and Generative AI technologies. Our mission-driven team is building an innovative platform that empowers insurers to optimize risk evaluation and decision-making, transforming manual workflows into fully automated digital processes. As we scale, we are looking for a Business Analyst to join our dynamic team and play a key role in helping our customers fully realize the potential of our platform.

Role Overview

A mid-level Business Analyst role operating at the intersection of insurance domain expertise and AI-driven innovation. You will be part of one or more client delivery teams, working closely with a Delivery Manager while maintaining a reporting line into the Head of Business Analysis EMEA. Beyond traditional analysis, you will actively leverage AI tools — including Claude — to innovate, eliminate inefficiency, and build or configure your own analytical tooling and reporting processes. You will engage directly with insurance clients to challenge legacy thinking, design smarter future-state solutions, and translate complex business needs into tested, high-quality AI-powered outcomes.

What You Will Do

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
• Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user.
• Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams.
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
• Manage extensive and in-depth analytical reporting of product performance, utilising tools such as Thoughtspot.
• Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting.
• Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation.
• Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation.
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies.
• Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.

We’re Excited to Learn More About You

• Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution).
• Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively.
• Practical, hands-on experience with AI tools — including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations.
• High standard of written and verbal communication.
• Multilingual skills: Fluency in English, and the ability to write and speak multiple languages would be advantageous.

Why Cytora

We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day.

We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.

Here’s what you can expect when you join us:

• A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day.
• Competitive salary.
• Remote-first with flexible working arrangements.
• Professional development opportunities, including attending industry conferences.
• Health Insurance.
• Annual company retreats.

Location

Cytora are a remote-first company. For this role you can be based anywhere in the UK provided you have fluent spoken and written English, and have the permanent right to work without requiring visa sponsorship.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.