At a Glance
- Tasks: Lead agile delivery and manage resources for successful project deployments.
- Company: Cytora, an innovative company transforming the insurance industry with AI.
- Benefits: Competitive salary, flexible working options, professional development budget, and annual retreats.
- Other info: Dynamic work environment with a focus on diversity and continuous learning.
- Why this job: Join a mission-driven team shaping the future of Insurtech with meaningful innovation.
- Qualifications: Experience in Agile project management and strong stakeholder collaboration skills.
The predicted salary is between 42750 - 52250 £ per year.
At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. We move fast, think big, and build things that matter. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens.
You're part of the Customer Success Team, reporting to the Head of Delivery where you will utilise your stakeholder management experience to support customer engagement and growth but will predominantly use your project management expertise to manage resources both internally and externally to ensure initial deployments are successful and set up with appropriate governance and benefit measures in place.
If you're passionate about agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.
What You’ll Do
- Ensure your team follows our internal delivery best practices.
- Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
- Optimizes team flow, addresses issues, and builds agile capabilities within the team.
- Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
- Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
- Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
- Effectively manages a business analyst and a Customer Engineer.
- Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.
What We’re Looking For
- Proven experience in Agile project management, demonstrating successful implementation of methodologies.
- Excellent problem-solving and critical-thinking skills, addressing challenges proactively.
- Track record of managing multiple projects simultaneously, ensuring timely delivery.
- Effective collaboration with stakeholders at all levels.
- Strong understanding of technology and its applications, especially in AI/Data Science products.
- Continuous learning mindset, staying abreast of industry trends in Agile practices.
- Adaptability to a fast-paced and evolving work environment.
Bonus points if you also have:
- Remote working experience: Successful remote working experiences.
- Agile Certification: CSM, TKP, KMP, or KCP.
- Industry experience: Distributed teams, AI/Data Science products.
- Insurance Industry Knowledge: Familiarity with the insurance industry.
- Multilingual skills: Fluency in English and the ability to write and speak multiple languages - German or French.
We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.
We build a culture that sees you not just your output. You’re a teammate and you matter here. We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better.
We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.
Here’s what you can expect when you join us:
- Competitive salary + OTE (for applicable roles)
- Flexible working and remote options
- Professional development budget & conference access
- Annual company retreats
- A mission-driven culture that puts people first
Your Security Matters: Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @cytora.com / @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.
AI Utilization: We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are always conducted by real humans.
EEO Statement: Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Locations
Delivery Manager in Hampshire, Portsmouth employer: Cytora
Cytora, now an Applied Systems company, is an exceptional employer that fosters a culture of innovation and collaboration, particularly in the dynamic field of Insurtech. With a strong emphasis on professional development, flexible working arrangements, and a mission-driven environment, employees are empowered to thrive both personally and professionally. Located in London with remote options, Cytora offers a unique opportunity to be part of a diverse team dedicated to transforming the insurance industry through AI-powered solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in Hampshire, Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cytora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cytora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delivery Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cytora:Your cover letter is your chance to shine! Tell us why you want to work at Cytora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cytora!
How to prepare for a job interview at Cytora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
