Delivery manager service

At Cytora, now an Applied Systems company, our AI-powered platform is reshaping how insurers and brokers connect, decide, and grow across the global insurance ecosystem. If you’re energized by meaningful innovation and want to shape what’s next in Insurtech, this is where that work happens.

Role: Delivery Manager

Team: Customer Success

Location: [London / Remote]

This role is aligned to our hub locations. You're part of the Customer Success Team, reporting to the Head of Delivery where you will utilise your stakeholder management experience to support customer engagement and growth but will predominantly use your project management expertise to manage resources both internally and externally to ensure initial deployments are successful and set up with appropriate governance and benefit measures in place.

If you're passionate about agile delivery and are ready for the next phase of our exciting journey, we want to hear from you.

• Ensure your team follows our internal delivery best practices.
• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.
• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management: Effectively manages a business analyst and a Customer Engineer.
• Stakeholder Management: Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.

Proven experience in Agile project management, demonstrating successful implementation of methodologies. Track record of managing multiple projects simultaneously, ensuring timely delivery. Strong understanding of technology and its applications, especially in AI/Data Science products. Continuous learning mindset, staying abreast of industry trends in Agile practices.

Bonus points if you also have:

• Remote working experience: Successful remote working experiences.
• Agile Certification: CSM, TKP, KMP, or KCP.
• Distributed teams, AI/Data Science products.
• Fluency in English and the ability to write and speak multiple languages - German or French.

We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.

We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.

Competitive salary + OTE (for applicable roles) Flexible working and remote options Professional development budget & conference access

Our candidates’ personal information and online safety are top of mind. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.

Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.