Client Executive in London

At Cytora, now an Applied Systems company, we are transforming how insurers and brokers connect, operate, and grow. We are at the forefront of revolutionizing the insurance industry through cutting-edge AI and Generative AI technologies. Our mission-driven team is building an innovative platform that empowers insurers to optimize risk evaluation and decision-making, transforming manual workflows into fully automated digital processes. As we scale, we are looking for a Client Executive to join our dynamic team and play a key role in helping our customers fully realize the potential of our platform.

Position Overview

We are looking for a Client Executive to join our Cytora account management team in the UK. You will work alongside teammates who value diverse perspectives, embrace bold thinking, and rally around shared goals. This role offers the chance to solve meaningful challenges, contribute to cutting-edge AI solutions, and grow in a culture that celebrates both individual and team success.

What You’ll Do

• Manage a book of strategic carrier/broker accounts and be the primary post-sale point of contact.
• Understand each customer’s underwriting and claims workflows and identify where Cytora fits; drive adoption by showing how Cytora becomes part of that day-to-day process.
• Track adoption and total contract utilization against targets; flag gaps and execute on actions to drive utilization.
• Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams across underwriting, operations and IT.
• Run QBRs / executive business reviews to ensure strategic alignment with each client, prove value delivered and align on mid-term partnership expansion plans.
• Identify competitive/attrition risks early and drive recovery plans; document discovery that informs renewal and expansion strategy.
• Create references and stories (case studies, joint talks) as wins land; partner with Marketing to amplify outcomes.
• Multithread senior relationships (CUO, CIO, UW Ops, IT) and run focused platform walk-throughs; explain LLMs, data flows, and APIs in plain language tied to underwriting/ops value.
• Travel as needed for onsite workshops, enablement, QBRs, and executive sessions.

What You Bring

• Proven Experience in Account Management / Customer Success in commercial insurance with insurance/Insurtech experience.
• Strong relationship management skills— you can build trusted senior relationships (underwriting, operations, IT) and you’re comfortable leading QBRs / exec readouts.
• Workflow-minded: you can sit with a customer, understand how submissions/intake/triage works today, and show where Cytora fits so it becomes part of the daily process.
• Product & AI fluent: able to deliver targeted demos and communicate clearly about LLMs, data flows, and APIs—always connecting tech to underwriting/ops value.
• Cross-functional orchestrator: partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions.
• Bachelor's degree or equivalent experience.

Why Cytora

We are building the future of insurance and we are doing it together. At Cytora, now an Applied Systems company, we are driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes.

We foster a culture that values who you are. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them.

Here’s what you can expect when you join us:

• Competitive salary + OTE.
• Flexible working and remote options.
• Professional development budget & conference access.
• Annual company retreats.
• A mission-driven culture that puts people first.

Location: Cytora is a remote-first company. For this role you can be based anywhere in the UK provided you have fluent spoken and written English, and have the permanent right to work without requiring visa sponsorship.

EEO Statement: Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.