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- Tasks: Lead QA activities and manage customer relationships to ensure top-notch service.
- Company: Cytiva is a life sciences company dedicated to saving lives through innovative solutions.
- Benefits: Enjoy a culture of belonging, continuous improvement, and opportunities for personal growth.
- Why this job: Make a real impact in biotechnology while working with passionate people who care.
- Qualifications: Bachelor's degree and 5+ years in Quality Assurance or Regulatory fields required.
- Other info: This is a 12-month maternity cover role with flexible location options across the UK or Europe.
The predicted salary is between 36000 - 60000 £ per year.
QARA Customer Operations Manager (12 MTHS Maternity Cover)
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QARA Customer Operations Manager (12 MTHS Maternity Cover)
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Join to apply for the QARA Customer Operations Manager (12 MTHS Maternity Cover) role at Cytiva
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Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Senior QARA Customer Operations Manager will partner internally and globally with external stakeholders to manage world-class Quality Assurance program to met key customer expectations and enhance growth. Reporting into the APAC QA leader for Cytiva, but following global standard work, the candidate will also support the Korea commercial team and Global Strategic Account Manager.
This position reports to the Quality Director – Equipment Services and Global Strategic Accounts and is part of the Global Quality Assurance and Regulatory Affairs. The role can be located at any Cytiva location in the UK or Europe.
What You’ll Do
Leading QA activities related to strategic customer requests, including:
- Partnering with Commercial leaders as a single point of contact for Strategic Customers, resolving Quality and Regulatory issues, and facilitating interactions with local and global teams.
- Setting and monitoring customer Quality KPIs, reporting on performance and trend insights during business reviews.
- Driving efficiencies and improvements through DBS to provide excellent customer support.
In total, this Associate will be responsible for:
- Engaging deeply with customers to understand trends, build relationships, and address queries and complaints.
- Managing daily interactions with stakeholders and customers to ensure accountability and governance, aligning closely with commercial teams.
- Developing action plans with internal stakeholders and customers to enhance satisfaction and experience.
- Handling high urgency cases and escalations for customers, clearly communicating with stakeholders.
- Setting up and managing Quality Agreements and supporting regulatory document requests to delight customers.
Who You Are
- Bachelor\’s degree and minimum 5+ years’ work experience in a Quality or Regulatory Assurance related field including Biopharma or Life Sciences.
- Experience in Customer relationship management is a must. Project/Program Management skills would be desirable.
- The ability to identify, prioritize, and solve problems is essential. This involves understanding customer inquiries and providing solutions that meet their needs.
- Knowledge of Quality Systems, which ensure that products, processes, and services consistently meet or exceed the desired quality standards, including compliance to ISO 9001, ISO 10993, FDA 21 CFR Part 820 and ISO 13485, MDR, MD-SAP and other relevant country specific requirements.
- Demonstrated knowledge of Quality Management System tools and ability to effectively communicate within all levels of the organization, and external stakeholders. Demonstrated understanding of root cause analysis, corrective and preventive action (CAPA), change control, verification and validation methodologies, manufacturing/production process control methodologies, and continuous improvement.
- Strong interpersonal skills and ability to communicate complex information effectively (both written and oral). Demonstrated experience and proficiency with MS Office word processing, spreadsheet, presentation, and database applications.
- Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Biotechnology Research, Medical Equipment Manufacturing, and Pharmaceutical Manufacturing
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QARA Customer Operations Manager (12 MTHS Maternity Cover) employer: Cytiva
Contact Detail:
Cytiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QARA Customer Operations Manager (12 MTHS Maternity Cover)
✨Tip Number 1
Familiarise yourself with the Danaher Business System. Understanding this system will not only help you in your role but also demonstrate your commitment to continuous improvement, which is highly valued at Cytiva.
✨Tip Number 2
Network with current or former employees of Cytiva on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be a great advantage during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in resolving quality and regulatory issues will show that you are well-equipped for the challenges of this role.
✨Tip Number 4
Stay updated on the latest trends in biopharma and life sciences. Being knowledgeable about current developments in these fields will not only impress your interviewers but also help you understand the context of your potential role better.
We think you need these skills to ace QARA Customer Operations Manager (12 MTHS Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Quality Assurance and Customer Relationship Management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for life sciences and your understanding of the role. Mention specific experiences that align with the responsibilities listed, such as managing customer quality KPIs or handling escalations.
Highlight Relevant Skills: Emphasise your skills in problem-solving, project management, and knowledge of Quality Systems. Provide examples of how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in Quality Assurance.
How to prepare for a job interview at Cytiva
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a QARA Customer Operations Manager. Familiarise yourself with quality assurance processes, customer relationship management, and the specific requirements mentioned in the job description.
✨Showcase Your Experience
Prepare to discuss your previous experience in Quality or Regulatory Assurance, especially in the biopharma or life sciences sectors. Highlight specific projects where you successfully managed customer relationships or resolved quality issues.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've identified and solved problems in past roles. This could involve discussing your approach to root cause analysis or how you've implemented corrective actions in response to customer feedback.
✨Communicate Effectively
Practice articulating complex information clearly and concisely. Since strong interpersonal skills are crucial for this role, consider conducting mock interviews to refine your communication style and ensure you can convey your ideas effectively.
