At a Glance
- Tasks: Manage customer orders and ensure timely responses to queries.
- Company: Cytiva transforms human health through innovative life sciences solutions.
- Benefits: Enjoy a collaborative work culture with opportunities for growth and development.
- Other info: Fluency in English is required; Nordic languages are a plus.
- Why this job: Join a mission-driven team making a real impact in healthcare.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.
We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care. This is an onsite role based in our offices in Little Chalfont, Amersham.
What You’ll Do
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Accurately process order entries to deliver to customer expectations.
- Proactively handle backlogs, replacements, and free of charge shipments.
- Follow shipment and installation to ensure revenue collection occurs on time.
- Communicate with appropriate individuals throughout.
Who You Are
- Possess excellent communication and customer service skills
- Highly organized and able to prioritize workload
- Competent MS Office skills and be comfortable working with different systems
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Previous client and customer service experience & thrive in a busy customer service environment
- Knowledge of Oracle or similar ERP system
- Knowledge of Salesforce
- Flexible and collaborative team member
- Fluent (both written and verbal) in English
It would be a plus if you also possess previous experience in:
- Previous experience of working within a manufacturing environment
Nordic languages preferred.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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Order Management Specialist - UK in Little Chalfont employer: Cytiva
Cytiva is an exceptional employer that fosters a collaborative and innovative work environment, particularly for those passionate about life sciences. Employees benefit from a supportive culture that prioritises professional growth and development, alongside the opportunity to make a meaningful impact in the industry. Located on-site, this role offers unique advantages such as direct engagement with stakeholders and the chance to contribute to groundbreaking IT initiatives that align with vital business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Specialist - UK in Little Chalfont
✨Tip Number 1
Familiarise yourself with the life sciences industry and Cytiva's role within it. Understanding their products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your knowledge of Oracle or similar ERP systems, as well as Salesforce. Being able to discuss your experience with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your communication skills and ability to handle queries efficiently will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Cytiva on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Order Management Specialist - UK in Little Chalfont
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Order Management Specialist position at Cytiva. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:Emphasise your previous client and customer service experience in your CV and cover letter. Provide specific examples of how you've successfully managed customer queries and processed orders in a timely manner.
Showcase Your Skills:Make sure to mention your communication skills, organisational abilities, and proficiency with MS Office and ERP systems like Oracle or Salesforce. Use bullet points to make these skills stand out in your CV.
Craft a Compelling Cover Letter:Write a personalised cover letter that explains why you are interested in the role and how you can contribute to Cytiva's mission. Be sure to convey your enthusiasm for the life sciences industry and your commitment to excellent customer service.
How to prepare for a job interview at Cytiva
✨Showcase Your Communication Skills
As an Order Management Specialist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Use examples from your past experiences where you successfully handled customer queries or resolved issues.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you prioritise tasks and manage your workload effectively. You might want to share specific strategies or tools you use to stay organised, especially in a busy environment.
✨Familiarise Yourself with Relevant Software
Knowledge of Oracle or similar ERP systems and Salesforce is beneficial for this position. Brush up on these systems before your interview and be ready to discuss any relevant experience you have. If you don’t have direct experience, consider mentioning your adaptability and willingness to learn new software quickly.
✨Demonstrate Problem-Solving Abilities
Problem-solving skills are crucial for managing orders and customer expectations. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your proactive nature and attention to detail in resolving issues efficiently.
