Order Management Specialist

Order Management Specialist (BNL team) – Responsible for seamless support to customers and distributors, solving problems from initial query to remittance, ensuring customer satisfaction.

This position reports to the BNL Team Manager, is part of the EMEA Customer Service Team located in Little Chalfont, Amersham, and requires an on‑site presence (5 days a week).

What You Will Do

• Process customer orders in compliance with company policies and standard operating procedures.
• Demonstrate excellent data entry skills to quickly and accurately review and input data.
• Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
• Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issues resulting in complaints.
• Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
• Demonstrate high commitment in resolving customers issues and responding to order status inquiries, ensuring a high level of customer satisfaction.
• Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
• Utilize problem solving to reach root cause and implement countermeasures.
• Work with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain strong collaboration geared towards maintaining or enhancing customer satisfaction.
• Answer phone calls and forward calls.
• Ensure compliance with internal policies, quality procedures and Sarbanes‑Oxley Act (SOX).

Who You Are

• High school degree (or equivalent experience) with a minimum of two years of relevant work experience in a fast‑paced Order Management role.
• Excellent communication and order management skills; commercial awareness essential.
• Flexible and collaborative team member, highly organized, able to prioritize workload with strong problem‑solving skills, initiative, proactivity, and attention to detail.
• Knowledge of Oracle or similar ERP systems; EDI knowledge and experience.
• Proficient in MS Office and comfortable with various systems.
• Fluent (both written and verbal) in English; Dutch or French a plus.

Preferred Experience

• Working within a manufacturing environment.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.