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- Tasks: Provide top-notch customer service and support for equipment delivery in life sciences.
- Company: Join Cytiva, a leader in life-saving innovations and biotechnology.
- Benefits: Enjoy competitive pay, health benefits, and paid time off.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact on human health while working with a passionate team.
- Qualifications: Fluent in English, with strong organisational and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life‑saving activities ranging from fundamental research to developing innovative vaccines, medicines, and cell and gene therapies.
The Equipment Service Center Specialist is responsible for providing excellent customer service for both internal and external stakeholders with our Equipment Delivery Services. This position reports to the EMEA Installation Team Leader and is part of the EMEA Equipment Service Installation Team located in Amersham Place, Buckinghamshire, United Kingdom and will be an on‑site role.
What You Will Do
- Establish and maintain effective communication with internal stakeholders throughout the process such as Regional Service Managers, Field Service Engineers, Finance and Sales teams.
- Open service requests and installations, dispatch installation and other planned service work orders in a timely manner and to high quality.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service and deliver installation projects to customer timelines.
- Provide excellent customer service for both internal and external customers.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Who You Are
- Written and oral fluency in English (additional European languages are a bonus).
- Excellent organisational, interpersonal and workload management skills.
- Experience with CRM (e.g. Salesforce) or ERP (e.g. Oracle/SAP) systems.
- Previous client and customer service experience.
- Ability to work well as part of a team in a busy customer service environment.
Travel, Motor Vehicle Record & Physical/Environment Requirements
- Willingness for occasional business travel (once per year).
It would be a plus if you also possess previous experience in
- Ability to speak and write in another European language to business standard (B2/C1).
- Previous experience in the Lifesciences/biopharma industry in a customer-facing capacity is a plus but not required.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and employer pension contribution to eligible employees.
Equipment Service Center Specialist employer: Cytiva
Contact Detail:
Cytiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equipment Service Center Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Cytiva. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Cytiva’s mission and values, and think about how your skills align with their goals. Show them you’re not just another candidate.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the Equipment Service Center Specialist role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Cytiva team.
We think you need these skills to ace Equipment Service Center Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Equipment Service Center Specialist role. We want to see how you can bring your unique viewpoint to our team!
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, be sure to include examples of your previous client interactions. We love to see how you've built relationships and handled queries in a professional manner.
Highlight Relevant Experience: If you've worked with CRM or ERP systems before, make it known! Even if you don't have direct experience in life sciences, any related skills can set you apart. We appreciate diverse backgrounds that can contribute to our mission.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Cytiva
✨Know Your Stuff
Before the interview, make sure you understand the role of an Equipment Service Center Specialist. Familiarise yourself with Cytiva's mission and how they contribute to life sciences. This will help you connect your skills and experiences to their goals.
✨Showcase Your Customer Service Skills
Since this role involves excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or built strong relationships. Be ready to discuss how you can bring that same level of service to Cytiva.
✨Be a Team Player
Cytiva values teamwork, so think of instances where you've collaborated effectively with others. Highlight your flexibility and willingness to adapt in a busy environment, as this will resonate well with their team-oriented culture.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, the tools they use (like CRM or ERP systems), and how they measure success in the position. This shows your genuine interest and helps you assess if it's the right fit for you.