At a Glance
- Tasks: Lead a customer-facing team to ensure top-notch regulatory support and satisfaction.
- Company: Join Cytiva, a leader in life sciences with a focus on innovation.
- Benefits: Competitive salary, career development, and opportunities for international travel.
- Other info: On-site role in Ilfracombe with excellent growth potential.
- Why this job: Make a real impact in the life sciences industry while leading a dynamic team.
- Qualifications: Bachelor's degree in science/engineering and 2+ years in product management or support.
The predicted salary is between 40000 - 50000 € per year.
The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Ilfracombe, UK and will be an on-site role.
What You Will Do
- Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
- Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
- Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
- Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
- Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.
Who You Are
- Bachelor’s degree in a science/engineering or related field required, advanced degree beneficial.
- Minimum 2 years’ experience in product management, product support, or quality in a life sciences company.
- Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products.
- Demonstrated ability to balance resources, timing and quality of outcomes.
- Proven leadership skills and experience leading global teams.
- Strong written and verbal communication skills, fluent in English.
- Ability to travel – opportunities for occasional international travel.
Preferred Experience
- Managing a global cross‑functional team.
Manager, Customer Regulatory Support in Devon employer: Cytiva
Cytiva is an exceptional employer that fosters a collaborative and innovative work culture in Ilfracombe, UK. With a strong focus on employee development and satisfaction, we offer comprehensive training programs and opportunities for career advancement within the life sciences sector. Our commitment to regulatory excellence and customer support ensures that you will be part of a team that values your contributions while working in a dynamic environment that prioritises both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Regulatory Support in Devon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cytiva on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer regulatory support. Think about how your experience aligns with their metrics and KPIs, and be ready to share specific examples.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've led teams in the past, especially in high-pressure situations. Cytiva values strong leaders, so make sure they see that in you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cytiva.
We think you need these skills to ace Manager, Customer Regulatory Support in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager, Customer Regulatory Support. Highlight your experience in product management and any relevant regulatory knowledge. We want to see how your background aligns with what we're looking for!
Showcase Leadership Skills:Since this role involves leading a team, don’t forget to showcase your leadership skills. Share examples of how you've successfully managed teams or projects in the past. We love seeing how you can inspire and guide others!
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate applications that get straight to the point while still being engaging!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cytiva
✨Know Your Metrics
Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description. Be ready to discuss how you’ve met similar metrics in your previous roles and how you plan to ensure your team achieves these targets.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing global teams. Think about specific challenges you've faced and how you guided your team to success, as this role requires strong leadership capabilities.
✨Understand Regulatory Fundamentals
Brush up on your knowledge of regulatory and quality standards relevant to the life sciences sector. Be prepared to discuss how you can apply this understanding to improve customer satisfaction and protect intellectual property.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with a friend to refine your verbal communication and ensure you convey your ideas effectively.
