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- Tasks: Support customers and distributors by managing orders and resolving issues.
- Company: Join a dynamic team at a leading manufacturing company in Little Chalfont.
- Benefits: Competitive salary, collaborative environment, and opportunities for growth.
- Other info: Work on-site five days a week in a fast-paced, supportive team.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: High school diploma with two years of order management experience required.
The predicted salary is between 30000 - 40000 £ per year.
Responsible for seamless support to customers and distributors, solving problems from initial query to remittance, ensuring customer satisfaction. This position reports to the BNL Team Manager, is part of the EMEA Customer Service Team located in Little Chalfont, Amersham, and requires an on‑site presence (5 days a week).
What You Will Do
- Process customer orders in compliance with company policies and standard operating procedures.
- Demonstrate excellent data entry skills to quickly and accurately review and input data.
- Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issues resulting in complaints.
- Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
- Demonstrate high commitment in resolving customers issues and responding to order status inquiries, ensuring a high level of customer satisfaction.
- Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
- Utilize problem solving to reach root cause and implement countermeasures.
- Work with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Answer phone calls and forward calls.
- Ensure compliance with internal policies, quality procedures and Sarbanes‑Oxley Act (SOX).
Who You Are
- High school degree (or equivalent experience) with a minimum of two years of relevant work experience in a fast‑paced Order Management role.
- Excellent communication and order management skills; commercial awareness essential.
- Flexible and collaborative team member, highly organized, able to prioritize workload with strong problem‑solving skills, initiative, proactivity, and attention to detail.
- Knowledge of Oracle or similar ERP systems; EDI knowledge and experience.
- Proficient in MS Office and comfortable with various systems.
- Fluent (both written and verbal) in English; Dutch or French a plus.
Preferred Experience
- Working within a manufacturing environment.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Order Management Specialist in Chalfont employer: Cytiva
Contact Detail:
Cytiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist in Chalfont
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Order Management Specialist, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Order Management Specialist in Chalfont
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Management Specialist role. Highlight your relevant experience, especially in order management and customer service, to show us you’re the perfect fit for our team.
Showcase Your Skills: Don’t forget to showcase your excellent communication and problem-solving skills in your application. We want to see how you’ve used these skills in past roles to enhance customer satisfaction.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and our company.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cytiva
✨Know Your Order Management Basics
Before the interview, brush up on your order management knowledge. Understand the key processes involved, especially around data entry and tracking orders. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled delivery issues or resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive approach and ability to improve customer satisfaction.
✨Familiarise Yourself with Relevant Tools
If you have experience with Oracle or similar ERP systems, be ready to talk about it. If not, do a bit of research on these tools and how they relate to order management. Showing that you’re tech-savvy can give you an edge.
✨Emphasise Team Collaboration
Since this role involves working closely with various functions, think of examples where you’ve successfully collaborated with others. Highlight your flexibility and communication skills, as these are crucial for maintaining strong relationships within the team.