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- Tasks: Provide top-notch customer service and support for equipment delivery in life sciences.
- Company: Join Cytiva, a leader in life-saving innovations and biotechnology.
- Benefits: Enjoy competitive pay, health benefits, and paid time off.
- Other info: Dynamic team atmosphere with opportunities for growth and occasional travel.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Fluent in English with strong organisational and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life‑saving activities ranging from fundamental research to developing innovative vaccines, medicines, and cell and gene therapies.
The Equipment Service Center Specialist is responsible for providing excellent customer service for both internal and external stakeholders with our Equipment Delivery Services. This position reports to the EMEA Installation Team Leader and is part of the EMEA Equipment Service Installation Team located in Amersham Place, Buckinghamshire, United Kingdom and will be an on‑site role.
What You Will Do
- Establish and maintain effective communication with internal stakeholders throughout the process such as Regional Service Managers, Field Service Engineers, Finance and Sales teams.
- Open service requests and installations, dispatch installation and other planned service work orders in a timely manner and to high quality.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service and deliver installation projects to customer timelines.
- Provide excellent customer service for both internal and external customers.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Who You Are
- Written and oral fluency in English (additional European languages are a bonus).
- Excellent organisational, interpersonal and workload management skills.
- Experience with CRM (e.g. Salesforce) or ERP (e.g. Oracle/SAP) systems.
- Previous client and customer service experience.
- Ability to work well as part of a team in a busy customer service environment.
Travel, Motor Vehicle Record & Physical/Environment Requirements
- Willingness for occasional business travel (once per year).
- It would be a plus if you also possess previous experience in the Lifesciences/biopharma industry in a customer-facing capacity.
- Ability to speak and write in another European language to business standard (B2/C1) is a plus.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and employer pension contribution to eligible employees.
Equipment Service Center Specialist in Chalfont employer: Cytiva
Contact Detail:
Cytiva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equipment Service Center Specialist in Chalfont
✨Tip Number 1
Network like a pro! Reach out to current employees at Cytiva on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Equipment Service Center Specialist role.
✨Tip Number 2
Prepare for the interview by researching Cytiva’s latest innovations in life sciences. Show us that you’re not just interested in the job, but also passionate about making a difference in human health!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve had to deal with difficult customers or complex situations. We want to see how you handle pressure and maintain excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Cytiva.
We think you need these skills to ace Equipment Service Center Specialist in Chalfont
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Equipment Service Center Specialist role. Highlight your relevant experience in customer service and any familiarity with CRM or ERP systems. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since effective communication is key in this role, don’t forget to demonstrate your written and oral fluency in English. If you speak any additional European languages, mention them! We love a diverse skill set that can help us connect with our customers.
Highlight Teamwork Experience: This position is all about collaboration, so share examples of how you've worked well in a team. Whether it’s in a busy customer service environment or during a project, we want to know how you contribute to a positive team dynamic.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Cytiva
✨Know Your Stuff
Make sure you understand the role of an Equipment Service Center Specialist. Familiarise yourself with the life sciences and biotechnology sectors, as well as the specific services Cytiva provides. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role involves excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your interpersonal skills and how you build relationships with clients, as this is crucial for the position.
✨Be Ready to Discuss Teamwork
Cytiva values collaboration, so be prepared to talk about your experience working in teams. Think of specific instances where you contributed to a team project or helped improve processes. This will demonstrate your ability to work well in a busy environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the company's approach to continuous improvement, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.