At a Glance
- Tasks: Lead a customer-facing team to ensure top-notch regulatory support and satisfaction.
- Company: Join Cytiva, a leader in life sciences with a focus on innovation.
- Benefits: Competitive salary, career development, and opportunities for international travel.
- Other info: On-site role in Ilfracombe with excellent growth potential.
- Why this job: Make a real impact in the life sciences industry while leading a dynamic team.
- Qualifications: Bachelor’s degree in science/engineering and 2+ years in product management or support.
The predicted salary is between 40000 - 50000 € per year.
The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Ilfracombe, UK and will be an on-site role.
What You Will Do
- Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
- Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
- Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
- Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
- Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.
Who You Are
- Bachelor’s degree in a science/engineering or related field required, advanced degree beneficial.
- Minimum 2 years’ experience in product management, product support, or quality in a life sciences company.
- Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products.
- Demonstrated ability to balance resources, timing and quality of outcomes.
- Proven leadership skills and experience leading global teams.
- Strong written and verbal communication skills, fluent in English.
Travel
- Ability to travel – opportunities for occasional international travel.
Preferred Experience
- Managing a global cross‑functional team.
Manager, Customer Regulatory Support in Braunton employer: Cytiva
Cytiva is an exceptional employer that fosters a collaborative and innovative work culture in Ilfracombe, UK. With a strong focus on employee development and satisfaction, we offer comprehensive training programs and opportunities for career advancement within the life sciences sector. Our commitment to regulatory excellence and customer support ensures that you will be part of a team that values your contributions while working in a dynamic environment that prioritises both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Regulatory Support in Braunton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cytiva on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and recent projects. We want to see how you can align with their goals, especially in customer regulatory support. Show us you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We love hearing about specific situations where you’ve led teams or improved processes. It’s all about showcasing your leadership skills and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cytiva.
We think you need these skills to ace Manager, Customer Regulatory Support in Braunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Manager, Customer Regulatory Support. Highlight your experience in product management and any relevant regulatory knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've met customer expectations in the past. We love a good story!
Showcase Your Communication Skills:Since strong written communication is key for this position, make sure your application is clear and concise. Avoid jargon and keep it professional yet approachable. We appreciate a well-structured application that reflects your communication style!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on the opportunity to join our team at Cytiva!
How to prepare for a job interview at Cytiva
✨Know Your Metrics
Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description. Be ready to discuss how you’ve met or exceeded similar metrics in your previous roles, and think of specific examples that demonstrate your ability to drive customer satisfaction.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, especially in a regulatory or customer support context. Highlight any strategies you've implemented to improve team performance and efficiency, as well as how you’ve developed your team members.
✨Understand Regulatory Fundamentals
Brush up on the relevant regulatory and quality standards in the life sciences sector. Being able to discuss these concepts confidently will show that you’re not just a manager but also someone who understands the intricacies of the industry.
✨Communicate Clearly
Since strong written and verbal communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider preparing a few key points about your vision for the team and how you would approach collaboration with other functions within Cytiva.
