Junior Field Service Engineer in Wolverhampton

We're looking for self-motivated individuals to join our dedicated team of Service Engineers in the UK, delivering outstanding client service every day! This opportunity is for junior professionals or recent graduates to kickstart their career, gain hands-on experience, and grow within a supportive and dynamic team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshooting, maintenance, upgrading and repair of flow cytometers and Cytek products with proficiency in a timely manner.
• Professionally managing technical needs of customers while delivering service excellence.
• Maintaining a regular return visit frequency, keeping complete and accurate written and oral records of practical examinations.
• Identifying customer needs and contributing to improvements in Cytek products.
• Managing the daily schedule to ensure appropriate priority is placed upon urgent customer needs, while setting customer expectations for issues of less urgency.
• Connecting with customers in a timely manner during business hours.
• Professionally communicating technical information to them via telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Completing all business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, etc. in a timely manner (usually within 48 hours) with high accuracy.
• Managing personal service spare parts inventory to ensure accuracy on a regular basis.
• Demonstrating the ability to quickly learn new technologies and develop skills in troubleshooting intra-connected complex systems.
• Other duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's degree in Engineering, Life Sciences, and/or other technical degree.
• Previous experience in Flow Cytometry Repair or medical equipment is a plus, but not required.
• Have a basic understanding of biology as it relates to flow cytometry.
• Good level English is required – other European languages preferred.
• Proficiency in Microsoft Office Suite.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• This is a full-time position, with evening and weekend work required as job duties demand.
• This job entails a high volume of traveling – up to 75% of the time.
• Individual should be able to travel on commercial airlines, train, rental/leased car to fulfill job duties.
• Individual should be able to lift 12-15kgs with ease, and be able to work in a standing position for 4 hours at a time.

WHO WE ARE:

At Cytek Biosciences, we are "Reimagining Cell Analysis to Fuel Scientific Discovery." Our teams are on a mission to advance cancer and cell biology research using a powerful cell analysis technique called full spectrum flow cytometry. We are committed to providing powerful solutions that enable scientists to obtain deep biological insights rapidly and efficiently through high quality, high parametric datasets.

Inclusion and diversity are core values at Cytek, and we place a high value on the unique perspectives and ideas that they foster. The Cytek team represents many diverse cultures, backgrounds and viewpoints. We seek to maintain high ethical standards and a culture that values honesty, integrity, and transparency in all that we do. We are committed to our employees and to the communities we serve worldwide.

Cytek solutions are used in many of the world's most renowned pharmaceutical, academic and research institutions. We are a growing company that is always looking for energetic, educated professionals. Expand your possibilities professionally and personally, and join our team as we satisfy long unmet needs in fields of research and medical discovery!

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